Job Description

JOB DETAILS

---------------

Job reference

REQ01209

Date posted

11/06/2025

Application closing date

25/06/2025

Location

Chiswick

Salary

12.21 per hour.

Package

Contractual hours

0

Basis

Zero

Job category/type

Front of House

Job description

ABOUT TRAFALGAR ENTERTAINMENT (TE)

We're a leading live-entertainment group with a national and international footprint.

Co-founded by Sir Howard Panter and Dame Rosemary Squire in 2017, Trafalgar Entertainment is a business focussed on bringing people together to share in the live experience; through new productions, through the operation of amazing theatre and live-event spaces, and through distribution of live-streaming content. The group is home to Trafalgar Theatres, Trafalgar Theatre Productions, Trafalgar Releasing, Stagecoach Performing Arts, Drama Kids, Trafalgar Tickets, London Theatre Direct, Stagedoor App, Jonathan Church Theatre Productions and Chiswick Cinema.

ABOUT CHISWICK CINEMA

The Chiswick Cinema is an independent cinema in the heart of Chiswick and a first cinema-site for its owners, Trafalgar Entertainment. With 5 screens, bar, private screening room and dining/event space the cinema offers a unique and high-end customer-experience. Central to its success is a well-supported membership scheme, established from day-one; and a film and event programme which responds to the local needs.

THE ROLE:

Front Of House Team Member

We are seeking individuals who are customer-focused and committed to providing exceptional service to our members and guests. We're looking for team members with a genuine passion for films, food, and outstanding customer care. This role offers variety: one day, you might be selling tickets and serving drinks at the bar; the next, you could be hosting in our Taycan Lounge. Our goal is to become an integral part of the local community, with customer service that reflects our commitment to excellence and connection.

Please note:

All successful applicants

must be available to work evenings and weekends

Duties

:
Providing world-class customer service, adding that personal touch and ensuring all our customers leave happy and wanting to return to us. Open and close all areas of the building safely and to the highest standard. Be knowledgeable about the cinemas offering and facilities. Cleaning the screens between each performance. Ensure you are aware of the product we are screening and the times of the films we are showing. Have knowledge on the film classifications, and ensure they are enforced. Ensure all screens are monitored for comfort levels and film piracy. Ensure all areas of the cinema are cleaned to a high standard throughout the day including screens, toilets and back of house areas. Ensure all supporting paperwork is completed and signed off by a Duty manager. Inform customers about the day's specials Offer drink and snack recommendations upon request Up-sell additional products when appropriate Take accurate food and drinks orders, using a POS ordering software. Check customers' IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages Check dishes and kitchenware for cleanliness and presentation and report any problems Respond to customer complaints and queries and resolving them when you can. Be knowledgeable about the services and facilities Chiswick has to offer including the memberships. Ensure you process all transactions correctly and in line with company policy Guide customers to the right screens and seats where necessary Follow food hygiene policies and Health and safety practices If there are any breach of H&S policies, ensure management are informed Ensure all lost property is processed in the appropriate manner. Attend staff meetings

Person Specifications

Exceptional and engaging customer service skills Passion for film and high-quality service Previous experience working with food and beverage essential. Weekend Availability including Friday evenings, Saturdays & Sundays.

We are looking for individuals that can work as part of a team and individually to achieve and deliver our values: Creativity, Collaboration, Excellence, and Respect.

The Chiswick Cinema is an equal opportunities employer and is committed to creating an inclusive environment for all employees.

Interviews will be held at Chiswick Cinema, 94-96 Chiswick High Road. W4 1SH.

The nearest tube stations are Stamford Brook or Turnham Green on the District Line.

Interviews should last no longer than 15 minutes.