Job Description

About the Role

The Bodleian Libraries welcome thousands of visitors each year to experience the historic heart of the University of Oxford. As part of the Front of House team, you will play a vital role in delivering a world-class visitor experience across our sites.

You will engage warmly with visitors from all over the world, delivering informative and engaging guided tours and helping to promote the Bodleian's range of public offers, including ticketed experiences, exhibitions, and events. You will also provide excellent customer service at our public service points, ensuring that all visitors receive a positive and memorable experience.

You will work to a daily staffing schedule, rotating between different service points. This role involves moving around the historic buildings, walking groups of visitors on guided tours, and occasionally lifting and moving lightweight equipment.

This is a permanent, part-time post, with three vacancies available. All vacancies will involve weekend working. Please indicate your FTE preference on the supporting evidence form. Please tick all boxes if you would like to be considered for all three posts.
Vacancy 1: 20.38 hours per week/0.5584 FTE


+ Week 1: Monday, Tuesday, Friday, Saturday
+ Week 2: Monday, Tuesday, Friday
Vacancy 2: 20 hours per week/0.5479 FTE


+ Week 1: Wednesday, Thursday, Friday, Sunday
+ Week 2: Monday, Wednesday, Friday
Vacancy 3: 13 hours per week/0.3562 FTE


+ Monday, Sunday (same pattern each week)

About You

You will be a confident and enthusiastic communicator with a genuine passion for engaging with the public. You will have previous experience in a customer-facing role and be comfortable speaking clearly to diverse audiences, including international visitors and large groups.

You will be adaptable, reliable, and able to work effectively both independently and as part of a team. You will demonstrate good organisational skills, attention to detail, and the ability to remain calm under pressure. A strong interest in heritage, culture, or education would be an advantage.

What We Offer

As an employer, we genuinely care about our employees' wellbeing and this is reflected in the range of benefits that we offer including:
An excellent contributory pension scheme

38 days of annual leave

A comprehensive range of childcare services

Family leave schemes

Cycle loan scheme

Discounted bus travel and Season Ticket travel loans


More information is available at

https://hr.admin.ox.ac.uk/staff-benefits

Diversity

Our staff and students come from all over the world, and we proudly promote a friendly and inclusive culture. Diversity is positively encouraged, through diverse groups and champions, as well as a number of family-friendly policies, such as the right to apply for flexible working and support for staff returning from periods of extended absence, for example, shared parental leave.

We are committed to ensuring that our recruitment processes are inclusive and accessible. If you require the job description or any other materials in an alternative format, or if you would like to request any adjustments to support you through the application or interview process, please contact the recruitment team at recruitment@glam.ox.ac.uk.

How to Apply

You will be required to upload your CV and a supporting evidence form using the attached template as part of your online application. The supporting evidence form lists each of the essential and desirable selection criteria, as listed in the job description - please explain how you meet each one. Both documents must be submitted to be considered.

We aim to provide a supportive working environment and are happy to discuss training and professional development opportunities. The Chair of this recruitment panel will be Jacob Firth, who can be contacted with enquiries relating to the role (jacob.firth@bodleian.ox.ac.uk). General queries about the recruitment and application process should be directed to the Recruitment team within our Human Resources department (recruitment@glam.ox.ac.uk).

Only applications received online before 12.00 midday (GMT) on Monday 17th November 2025 can be considered. Interviews are expected to take place during the week commencing Monday 24th November 2025. The anticipated start date is Monday 5th January 2026.