Job Description

Located in the heart of Cobham,

Sally Adams Aveda Lifestyle Salon & Spa

is proud to be part of the globally renowned Aveda brand. We offer a unique, ethically conscious approach to hair, health, and beauty, setting ourselves apart through a commitment to high standards, exceptional guest care, and top-tier professional services.

After nearly 18 years of delivering expert treatments and cultivating a loyal client base, we are expanding our team and looking for an enthusiastic, organised, and client-focused

Salon Coordinator / Front of House Coordinator

to join us.

About the Role

As a key member of our team, the

Salon Coordinator / Front of House Coordinator

ensures the smooth daily operation of the salon and spa. This role bridges the front desk and the service team, delivering outstanding guest experiences while maintaining a clean, welcoming environment.

You'll be responsible for delivering first-class customer service, supporting service providers during treatments, maintaining salon cleanliness, managing guest appointments, and upholding the Aveda brand experience.

Key Responsibilities

Salon Coordinator Duties:

Coordinate daily schedules and team break times with Front of House. Conduct daily stock checks and replenish backbar supplies. Support service providers with shampooing, hot towel rituals, Hair Spa services, stress-relieving rituals. Maintain the appearance of spa treatment rooms, manicure/pedicure stations, and guest areas. Deliver Aveda Sensory Experiences and rituals to all guests. Actively participate in the Salon Coordinator and Front of House training programme. Attend internal meetings, Aveda-sponsored training sessions, and professional development events. Be knowledgeable about all Aveda retail products to assist guests on the salon floor.

Front of House Duties:

Answer phone calls and handle enquiries, bookings, and cancellations efficiently. Schedule appointments according to staff availability and salon procedures. Greet all guests warmly and offer refreshments and reading materials. Assist retail guests with product advice and sales. Communicate any changes in guest bookings to the team promptly. Handle bill payments, gift vouchers, and maintain accurate daily cashing-up reports. Keep the reception desk and retail area clean, tidy, and visually appealing at all times. Follow Health & Safety and Fire Safety protocols. Assist in resolving client concerns professionally, escalating to the Salon Manager when needed. Contribute to achieving salon sales targets through exceptional service and upselling. Act as a Salon & Spa Key Holder. Provide flexibility to work evenings, weekends, and attend necessary training.

What We're Looking For

We're seeking someone with a passion for customer service, a positive attitude, and a high attention to detail. To succeed in this role, you should demonstrate:

Excellent communication and interpersonal skills A proactive and flexible approach to work Strong organisational abilities and time management A commitment to professionalism, reliability, and guest satisfaction A collaborative spirit with a willingness to support the team Confidence and poise under pressure High personal grooming and presentation standards

Experience required:

Previous experience in a customer-facing role is essential Prior front-of-house or salon/spa experience is highly desirable Familiarity with Aveda products or services is a plus but not required Previous experience using salon/spa software highly desirable

Why Join Us?

We offer:

A full induction and structured training programme Ongoing development at the Aveda Academy in London A vibrant, supportive work environment Career progression opportunities Perks of working in a luxury salon and spa setting

How to Apply

If you feel you're the right fit for this exciting opportunity and able to work Wednesdays - Saturdays, please send your

CV and a covering letter

explaining why you'd be a great addition to our team to

Alison

.

Job Types: Part-time, Permanent

Pay: 12.21-13.00 per hour

Expected hours: 32 per week

Additional pay:

Commission pay Tips
Benefits:

Employee discount
Schedule:

8 hour shift Every weekend Monday to Friday
Work Location: In person