Job Description

Do you enjoy making others feel happy, warm and welcome? A real 'people person'? Do you have front of house or hospitality experience? Are you looking for a temporary fixed term appointment, with the possibility of expanding into a permanent position within the Joslin Rhodes Team?

If so, read on.

About the role

This key role provides a welcoming and professional first point of contact for clients, visitors, and team members, ensuring a seamless and efficient front-of-house experience. The Front of House Coordinator will be responsible for managing all incoming calls, maintaining the reception area, and supporting administrative functions to uphold the highest standards of service and professionalism. The role also involves coordinating client meetings and managing the diary while embodying the company's values and ethos.

Responsibilities include, but are not limited to:

Providing a warm, professional, and efficient greeting to visitors, ensuring an exceptional first impression. Providing refreshments and a warm welcome taking the time to get to know clients and gather information to support the financial planners. Managing incoming calls, emails, and enquiries, directing them appropriately while maintaining excellent communication standards. Supporting the wider team with administrative tasks, including data entry, filing, and document management. Ensuring these are completed daily within the agreed SLAs. Monitoring and maintaining refreshments and consumables placing orders and managing deliveries always ensuring adequate stock levels. Providing support with client communications when required.

What it takes to be a successful Front of House Coordinator at Joslin Rhodes:

Excellent communication and interpersonal skills. Highly professional, ensuring a polished and welcoming demeanor at all times. A positive attitude and ability to remain calm under pressure. Strong organisational and time management skills, able to handle multiple tasks efficiently. Completely trustworthy, maintaining confidentiality and professionalism. Comfortable working independently as well as part of a team. Detail-oriented, ensuring accuracy in all administrative tasks. Proactive in identifying solutions and improving front-of-house operations. Comfortable using office management software and basic IT systems.

If you think you tick all these boxes, here's what your typical day could look like:

Welcoming clients to Joslin Rhodes, gathering information, providing support with queries. Ensuring all administrative tasks are completed accurately and in a timely manner to support business operations. Coordinating appointments, meetings, and room bookings to ensure a smooth scheduling process. Ensuring all client appointments are managed effectively and updated on the calendar. Handling deliveries, post, and courier services, ensuring timely distribution. Assisting with event coordination and any front-of-house projects when required.

Interested? Wish to apply?

If you'd like to apply for this position, please send us your CV and a cover letter, explaining why you're the perfect candidate for us!

Job Type: Full-time

Pay: From 23,500.00 per year

Benefits:

Company pension Free parking Life insurance On-site parking Private medical insurance
Schedule:

Monday to Friday
Application question(s):

We can only consider applicants who possess the 'Right to Work' authorisation and are currently residing in the UK. The role is exclusively full-time and office-based in Stockton-on-Tees. Please confirm your interest in the role based on this requirement. Applicants must reside within a 30-minute commutable distance of our offices in Stockton-on-Tees?
Work Location: In person

Reference ID: JR-LAB-05