Job Description

Description

We take pride in delivering exceptional experiences and creating magical memories. Our success is built on the dedication and passion of our employees, and we invite you to join a team committed to excellence beyond the ordinary for both our guests and colleagues.

We have an exciting opportunity for a passionate and enthusiastic individual to join our team at Merton Hotel as a Front Office Assistant



For over 90 years, the Merton Hotel has been delighting guests as Jersey's largest resort hotel, offering an unparalleled range of facilities. The hotel boasts 286 bedrooms and 28 self-catering units in various styles, multiple restaurants and bars, and Jersey's only tropical hotel leisure complex. Guests can enjoy indoor and outdoor pools with an 80-metre water slide and FlowRider, as well as some of the best evening entertainment options for both children and adults. Additionally, the Merton features kids' clubs and nightly entertainment.

What exactly you will be doing...

As a Front Office Assistant, you will be the friendly face that greets our guests upon their arrival. Your role is to deliver outstanding hospitality, ensuring a seamless and exceptional experience for our guests from their arrival to departure.

Your responsibilities will include managing all aspects of guest check-ins and check-outs, anticipating their needs to make them feel at home on our vibrant and picturesque island.

You will handle inquiries both in person and over the phone with professionalism and efficiency, and coordinate with other departments to ensure smooth hotel operations.

Does the below sound like you?

A passion for delivering exceptional customer service and creating magical memories for both our guests and colleagues. Genuinely friendly and caring Enjoys working as part of a team Ambitious and hard working Good command of English Thrives on taking responsibility and working in an empowered environment Hungry for personal development At least 2 years previous experience in a similar role within the hospitality industry. A Qualification in Hospitality studies.

Why work at Seymour Hotels of Jersey

We are passionate about our work and believe it truly makes a difference! We strive to create magical memories not only for our guests and owners but also for our colleagues. At the end of each day, we hope our team members have either learned something new or had a fun and an enjoyable day.

What else is in it for you?

Memorable experiences

Team Building and Fun(Summer Family BBQ, Annual Colleague Party, Colleague Bowling, Colleague Talent Show, Beach games and surfing lessons, Movie Nights, etc
Community Engagement and Giving Back ( Participation in "It's a Knockout" Charity Event, Jersey Marathon, Car Boot Sales, Beach Clean Up, Green Team, etc.)
A great island lifestyle! Jersey enjoys unspoilt beaches, clean and pure sea air, and beautiful countryside. It is a safe and secure location and has a good climate?

Financial Stability

A competitive salary

Live-in accommodation is available at a very favourable rate including all bills, Wi-fi, and 3 meals per day.
Recognition schemes
Referral Scheme 'Introduce a Star' where you can earn extra money

We take part in "Visit Jersey Team Pass" - Free pass in to local visitor attractions

Recognition and Career Development

Employee social events

Internal transfer and promotion opportunities.

In-house and external training and development team with a strong focus on career progression and personal growth.

Long Service Awards

Recognition schemes

Health and Wellbeing Support

Free, delicious and nutritious meals on shift in our Employee Restaurant

Company sickness benefit scheme - After 6 months

Free Flu vaccination

24-hour Employee Assistance Programme - Hospitality Action.
Spectrum life - wellbeing App

Access to Mental Health First Aiders

Eye test vouchers

Join Seymour's Running Club.

Discount Gym Rate

About Seymour Hotels

Seymour Hotels is Jersey's largest and most established hotel group, offering a variety of accommodation options for tourists and the business traveller, all while ensuring memorable experiences in this beautiful destination. Our group includes the Pomme d'Or Hotel, the Merton Hotel and Suites, the Leisure Club & Aquadome, the Greenhills Country House Hotel and the Watersplash Beach Bar & Diner. Founded in 1920 and still proudly owned and managed by the Seymour family, we recently celebrated our 100th anniversary and continue to thrive.

What sets us apart from our competitors is our exceptional team! Our dedicated employees provide genuine friendliness and outstanding service. Being part of a company with such unique and dynamic flexibility is a true privilege.

Our team comprises talented individuals from around the globe. As a family-owned business, we deeply value each employee and emphasise their pride, respect, and satisfaction in their roles. Our open-door policy and core values--integrity, respect, compassion, positivity, enthusiasm, and humility--shape our practices and culture, enabling us to deliver exceptional experiences and create magical memories.

At Seymour Hotels, we are committed to fostering a work environment that supports both personal and professional growth. Our success is built on honesty, open communication, and mutual trust, creating a family-like atmosphere where we support and listen to one another.

With our business growth, our family has grown too, now providing diverse career opportunities for over 350 team members.

We take pride in our family culture and strive to create an environment where individuals can thrive through their own efforts. This is a fantastic opportunity to advance your career with a major local company where your contributions truly make a difference.