Job Description

Additional Information

Job Number

25077294

Job Category

Rooms & Guest Services Operations

Location

Delta Hotels St. Pierre Country Club, St Pierre Park, Chepstow, Wales, United Kingdom, NP16 6YA

Schedule

Full Time

Located Remotely?

N

Position Type

Non-Management

Through the Welsh Gateway of History. Onto the Greens of Legends.

From the moment you turn down the drive and walk through the 16th century gatehouse you'll be part of our momentous history. Where Legends and Legacy meet. St Pierre's tale since 1065 has ties to King Henry V, the crown jewels and J K Rowling, this former Manor House has a deep-rooted history waiting to be discovered.


Together with a warm Welsh welcome and stunning Wye Valley setting, Delta Hotels by Marriott St Pierre Country Club is the perfect place to start and develop your hospitality skills and build your career with the number 1 Leader in Hospitality Worldwide.

The impact you'll make

First impressions are everything. And you'll set the tone for every guest's stay. With a genuinely warm welcome, you'll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you'll make sure they leave us happy too.

Perks you deserve

In addition to an hourly rate of 12.31, ensuring you are paid for every hour worked, we'll support you in and out of the workplace by offering:

Health & Wellbeing

- complimentary Leisure Club Membership & discounted Golf Rates because your wellbeing is important

Meals

- Tasty and Varied Meals in our Associate Dining Facility

Uniform

Discounts

- Enrolment in Perks at Work - Access to unlimited deals from retailers to restaurants, cinema's and more

Travel

- Discounted Hotel Accommodation Worldwide for you and your Friends & Family, 20% F&B Discount, 30% Retail Discount & 20% Spa Discount in Marriott Hotels Worldwide

Holidays -

20 days holiday plus 8 Bank Holidays increasing with service

Pay -

Annual Performance Related Pay Review

Health

- Cycle to work scheme

Pension

& Life Assurance

Flexibility -

do you need flexibility in your life, talk to us as we know worklife balance is important

Take Care

Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service

Develop and Grow

- Comprehensive Training and Development programs

Career

- career progression opportunities are endless as the #1 leader in hospitality worldwide

Celebrate

- Awards and Recognition Celebrations

Events -

Monthly Calendar of Associate Focused & Fun Events

What you'll do

Process guest check-ins, assigning rooms and activating room keys Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns Answer, respond to and process all guest calls, messages, questions or concerns Give guests information and directions regarding property and local areas of interest Process check-outs and resolving any disputed charges Process payments and room charges Confirm reservations and cancellations, running daily reports on the number of arrivals and departures

What we're looking for

A warm, people-oriented demeanour A team-first attitude Positive outlook and outgoing personality Flexibility, problem-solving skills and multi-tasking ability

With this role you will be working 40 hours per week over 5 days, including weekends on a mixture of early and late shifts - do you need flexibility in your life? We are happy to discuss this with you!


If this sounds like the perfect role for you apply online or email carrie.rushworth@deltahotels.com

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability, age and veteran status, or any other basis covered under applicable law.


Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International.

Be

where you can do your best work,

begin

your purpose,

belong

to an amazing global team, and

become

the best version of you.