Job Description

Job Number 23200407
Job Category Rooms & Guest Services Operations
Location Delta Hotels St. Pierre Country Club, St Pierre Park, Chepstow, Wales, United Kingdom VIEW ON MAP
Schedule Part-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY Are you seeking to grow your skills with endless career opportunities?, work beside teammates that feel like family?, experience working for an employer that puts your wellbeing at the heart of everything it does?, enjoy monthly celebrations, treats and recognition? and make a difference in the local community? Then Delta Hotels by Marriott St. Pierre Country Club is the place for you! Explore our very big world As a world-class leader in the travel industry, there\xe2\x80\x99s no better place than Marriott International to make your mark. Joining us, you\xe2\x80\x99ll get to entertain and meet people from all over the world as you build your experience. You\xe2\x80\x99ll find a place where your personality and ideas are appreciated just as much as the work you do. And you\xe2\x80\x99ll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. The impact you\xe2\x80\x99ll make First impressions are everything. And you\xe2\x80\x99ll set the tone for every guest\xe2\x80\x99s stay. With a genuinely warm welcome, you\xe2\x80\x99ll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you\xe2\x80\x99ll make sure they leave us happy too. What you\xe2\x80\x99ll do

• Process guest check-ins, assigning rooms and activating room keys
• Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns
• Answer, respond to and process all guest calls, messages, questions or concerns
• Give guests information and directions regarding property and local areas of interest
• Process check-outs and resolving any disputed charges
• Process payments and room charges
• Confirm reservations and cancellations, running daily reports on the number of arrivals and departures

What we\xe2\x80\x99re looking for

• A warm, people-oriented demeanour
• A team-first attitude
• Positive outlook and outgoing personality
• Flexibility, problem-solving skills and multi-tasking ability

Perks you deserve In addition to an hourly rate of \xc2\xa310.53, ensuring you are paid for every hour worked, we\xe2\x80\x99ll support you in and out of the workplace by offering:

• Complimentary Leisure Club Membership because your wellbeing is important
• Discounted Golf Rates
• Tasty and Varied Meals in our Associate Dining Facility
• Uniform & dry-cleaning service
• Enhanced Pay Rate on bank holidays (Double Time)
• Enrolment in Perks at Work - Access to unlimited deals from retailers to restaurants, cinema\xe2\x80\x99s and more
• Discounted Hotel Accommodation Worldwide for you and your Friends & Family
• 20% F&B Discount, 30% Retail Discount & 20% Spa Discount in Marriott Hotels Worldwide
• 20 days holiday plus 8 Bank Holidays increasing with service
• Annual Performance Related Pay Review
• Cycle to work scheme
• Pension & Life Assurance
• Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service
• Comprehensive Training and Development program
• Awards and Recognition Celebrations
• Monthly Calendar of Associate Focused & Fun Events

With this role you will be working 24 hours per week over 3 days, including weekends on a mixture of early and late shifts - do you need flexibility in your life? We are happy to discuss this with you! If this sounds like the perfect role for you apply online or email rebecca.harris@deltahotels.com Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don\xe2\x80\x99t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what\xe2\x80\x99s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.