Job Description

Full Time Front of House Executive - Private DENTAL Practice Reading, Berkshire

Start Date: End of August

HOURS:

Part time (3 days)

Monday - Thursday : 09:00-18:30

Friday: 09:00 - 14:00 (Some clinic days may run till 17:00 But that will be arranged prior)

Alternate Saturdays: 09:00 - 14:00 (Some clinic days may run till 17:00 but that will be arranged prior - 2 Saturdays a month)

24 hours per week (Salary will be 28-30k per annum based on 40 hour week)

Job Setting

We have an exciting opportunity for a professional, friendly, and enthusiastic Front of House Executive to join a modern Private Dental Practice in Reading.

The successful person will be confident, approachable and will take pride in offering a warm and personalised experience to patients. Excellent communication skills are a must.

Being patient centric is paramount to ensure our current patient base are well taken care of and new patients are always made to feel welcome.

The practice offers a wide range of treatments including, general dentistry & cosmetic dentistry offerings, so a Front of House Executive who is familiar with broad treatments or has worked in a similar environment would be preferable.

As a dental practice we are fanatical about hygiene, and now even more than ever, safety procedures need to be adhered to at all times as patient safety as well as staff safety is paramount.

If you are a Front of House Executive ready for a new challenge in your career, and want a role where there is room for progression and growth, then this role could be for you.

Front of House Executive Responsibilities:

Greeting patients in a professional and friendly manner

Maintaining patient confidentiality at all times

Ability to liaise with dental phobic patients well & plan ahead for them accordingly

First point of contact & efficient message handling

Tracking patient journey on SOE system (

NEEDS SOE EXPERIENC! Must

)

Solid understanding of treatment options & ability to upsell

Confident in upselling membership plans & communicating value to patients.

Support other team members in diary keeping

Administrative support to OTD team.

Coordinating & communicating clearly between both operational team & clinical team.

Ordering various administrative stock - maintain stock levels

Seeking new business development opportunities where relevant / possible

Ensuring any complaints from patients are passed on to practice manager or assistant practice manager so that they are dealt with efficiently and quickly.

Ensuring online enquiries are responded to within 24 hours

Rescheduling and rebooking patients where necessary

Ensuring patients are reminded for follow up appointments in their preferred method of contact and both patient journey & recalls are tracked daily.

Qualifications & Skills Required:

Having worked in a dental practice before

Excellent communication skills

Pleasant demeanor, friendly & approachable

Experience within a clinical environment preferable

Proficient in using office applications / software (Excel, power point, word)

Ability to coordinate various tasks that need completion by more than one member of the team.

Ability to multi-task & adhere to deadlines

Good interpersonal skills

Managing patient journey, paying close attention to detail

Team player

Good administrative skills

Good diary management

UK drivers' license preferable

Working with us you'll get:

Competitive Salary 28-30k per annum based on full time 40 hour per week (depending on experience)
Invested support with your professional training and development
Perks, Discounts (Dental treatments)
40% discount Gym membership (Green Park)
Pleasant, diverse and respectful workplaces with a social conscience
An opportunity to give back via our Community & Charity initiatives
Wherever you are in your career, you can expect to be supported. We priorities a professional but friendly culture, clinical freedom and diversity whilst supporting self and career development and are committed to being an equal opportunities employer.

How to apply:

Job Ref FOH2025 - Apply now to be considered for this exciting opportunity

CV and cover letter about why you believe you are a suitable candidate for the role.

(Due to the volume of applicants we receive we will only get back to you should we wish to discuss your candidacy further, thank you for your understanding)

Job Types: Permanent, Part-time

Pay: 28,000.00-30,000.00 per year

Benefits:

Bereavement leave Company events Company pension Employee discount Employee mentoring programme Free parking Gym membership On-site parking
Experience:

Dental receptionist: 2 years (required)
Work Location: In person