Job Description

About the Role

We are seeking a friendly, enthusiastic, and professional Front Office Receptionist to join our dynamic Front of House team. As the first point of contact for our guests, you will play a key role in creating a welcoming and memorable experience. From check-in to check-out, your commitment to high service standards and attention to detail will ensure a smooth and enjoyable stay for all our guests.

Key Responsibilities

Warmly greeting all guests upon arrival and making them feel instantly welcome Managing the check-in and check-out process, including explaining hotel facilities and policies Accurately processing bookings, cancellations, and amendments Handling guest inquiries and providing knowledgeable advice on local attractions, restaurants, and transport Creating and finalizing bills, and processing payments with precision Addressing and resolving guest complaints or issues promptly and professionally Coordinating with housekeeping to ensure room availability and timely preparation Maintaining a clean and organized reception area at all times

Working Hours

Shifts are scheduled over 5 out of 7 days per week Flexibility is required to work early mornings, late evenings, weekends, and public holidays on a rotating roster

What We're Looking For

A warm, courteous, and professional manner Excellent communication and customer service skills Ability to multitask and stay calm under pressure Strong organizational skills and attention to detail Previous experience in a hotel or customer service role (preferred but not essential) Proficiency with booking systems and payment processing (training provided if needed)
Pay: 12.50 per hour

Additional pay:

Tips
Benefits:

Company events Discounted or free food Employee discount Referral programme Sick pay
Schedule:

8 hour shift Flexitime
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: Front Office