Job Description

Additional Information

Full time 40 hours per week 12.99

Job Number

25090060

Job Category

Rooms & Guest Services Operations

Location

Delta Hotels Breadsall Priory Country Club, Moor Road, Derby, England, United Kingdom, DE7 6DL

Schedule

Full Time

Located Remotely?

N

Position Type

Non-Management

POSITION SUMMARY

You deserve a career that fulfils your purpose. You deserve to dream without limits. Be a part of something bigger than yourself, join a team where everyone has a voice. Be inspired by what's possible and discover your own future. Begin your purpose, belong to a global community, and become the best version of you. At Marriott...Be you.

The impact you'll make

First impressions are everything. And you'll set the tone for every guest's stay. With a genuinely warm welcome, you'll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you'll make sure they leave us happy too.

What you'll do

Process guest check-ins, assigning rooms and activating room keys


Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns


Answer, respond to and process all guest calls, messages, questions or concerns


Give guests information and directions regarding property and local areas of interest


Process check-outs and resolving any disputed charges


Process payments and room charges


Confirm reservations and cancellations, running daily reports on the number of arrivals and departures


Assist the Front Office Manager in administering front office functions and supervising staff on a daily basis


Support with training, coaching and developing the Front Office team in order to support associate development and engagement

What we're looking for

A warm, people-oriented demeanour


A team-first attitude


Positive outlook and outgoing personality


Flexibility, problem-solving skills and multi-tasking ability


Experience in a similar role


Knowledge of Opera PMS would be an advantage



At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.


Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International.

Be

where you can do your best work,

begin

your purpose,

belong

to an amazing global team, and

become

the best version of you.