Job Description

Additional Information

Job Number

25121354

Job Category

Rooms & Guest Services Operations

Location

Residence Inn Edinburgh, 36 Simpson Loan Quartermile, Edinburgh, Scotland, United Kingdom, EH3 9GG

Schedule

Full Time

Located Remotely?

N

Position Type

Non-Management

Residence Inn Edinburgh are on the look-out for

Guest Experience Supervisor

to join our team!

About us

: We are a first-class location in the heart of the city! Our aparthotel has 107 rooms and is well suited for long-term business travellers and leisure guests. Spacious suites with full kitchens offer the comforts of the modern home, while employees provide service with a human touch to business and leisure travellers alike. Working at Residence Inn, you will build relationships grounded in team work and experience the legendary Residence Inn service culture which focuses on delivering the unique needs long stay guests.

The Role

:


Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.

Main Responsibilities:

Using our company standard to anticipate and deliver on guests needs Confident and professional engagement with guests at all times Ensuring every process involved in check-in and check-out are completed Processing all payments types including room charges, cash and debit/credit Communicate between departments appropriately on specific guest requests Providing helpful information and recommendations to our guests Assisting with all F&B activities Leading and coaching a small team of associates Assisting the Front of House Manager with training, coaching, productivity and any relevant tasks

Benefits:

Discounted room rates for you, as well as your friends & family worldwide. Discount on food & beverage at Marriott hotels worldwide. Marriott benefit hub providing discount at many huge brands! Personalised training and development opportunities. Wellness programmes. Free meals on duty. Free use of the gym. Opportunity to earn more through company incentives. Retention and long service rewards. Many more!

The Person:

The opportunities for development and career progression are endless but we need people who possess the following:


Passion & Drive Reliability & Organised Eager to Learn!



At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.


Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while associates provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in teamwork and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. In joining Residence Inn, you join a portfolio of brands with Marriott International.

Be

where you can do your best work,

begin

your purpose,

belong

to an amazing global team, and

become

the best version of you.