Job Description

Additional Information

Job Number

25097757

Job Category

Rooms & Guest Services Operations

Location

Delta Hotels Worsley Park Country Club, Worsley Park, Manchester, England, United Kingdom, M28 2QT

Schedule

Full Time

Located Remotely?

N

Position Type

Non-Management

Front Office Supervisor

First impressions are everything. And you'll set the tone for every guest's stay. With a genuinely warm welcome, you'll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you'll make sure they leave us happy too.

What you'll do

Process guest check-ins, assigning rooms and activating room keys


Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns


Answer, respond to and process all guest calls, messages, questions or concerns


Give guests information and directions regarding property and local areas of interest


Process check-outs and resolving any disputed charges


Process payments and room charges


Confirm reservations and cancellations, running daily reports on the number of arrivals and departures


Assist the Front Office Manager in administering front office functions and supervising staff on a daily basis


Support with training, coaching and developing the Front Office team in order to support associate development and engagement





The full job description for the position will be discussed at interview

What we're looking for

A warm, people-oriented demeanour


A team-first attitude


Positive outlook and outgoing personality


Flexibility, problem-solving skills and multi-tasking ability


Experience in a similar role


Knowledge of Opera PMS would be an advantage

Perks you deserve

Health & Wellbeing

- complimentary Leisure Club Membership & discounted Golf Rates because your wellbeing is important

Meals

- Tasty and Varied Meals in our Associate Dining Facility

Uniform

& dry-cleaning service

Discounts

- Enrolment in Perks at Work - Access to unlimited deals from retailers to restaurants, cinema's and more

Travel

- Discounted Hotel Accommodation Worldwide for you and your Friends & Family, 20% F&B Discount, 30% Retail Discount & 20% Spa Discount in Marriott Hotels Worldwide

Holidays -

20 days holiday plus 8 Bank Holidays increasing with service

Pay -

Annual Performance Related Pay Review

Health

- Cycle to work scheme

Pension

& Life Assurance

Flexibility -

do you need flexibility in your life, talk to us as we know worklife balance is important

Take Care

Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service

Develop and Grow

- Comprehensive Training and Development programs

Career

- career progression opportunities are endless as the #1 leader in hospitality worldwide

Celebrate

- Awards and Recognition Celebrations

Events -

Monthly Calendar of Associate Focused & Fun Events



With this role you will be working 40 hours per week over 5 days, including weekends on a mixture of early and late shifts - do you need flexibility in your life? We are happy to discuss this with you!



If this sounds like the perfect role for you apply online or email john.greenhalgh@deltahotels.com





Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability, age and veteran status, or any other basis covered under applicable law.


Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International.

Be

where you can do your best work,

begin

your purpose,

belong

to an amazing global team, and

become

the best version of you.