Job Description

Down Hall Hotel and Spa is one of England's most established country house hotels, rich in history and set in beautiful surroundings on the Hertfordshire. We pride ourselves on delivering outstanding guest experiences and exceptional service in a warm and welcoming atmosphere.

We are seeking a highly organised and professional Front Office Supervisor to oversee the daily operations of our front desk area. The ideal candidate will possess strong administrative skills, be proficient in data entry, and demonstrate excellent phone etiquette. You will be responsible for managing front desk staff, coordinating office activities, and maintaining an efficient workflow.

Duties

Oversee the daily operations of the front desk, ensuring a welcoming environment for clients and visitors. Manage and train front desk Team, providing guidance on best practices in customer service and office procedures. Answer phone calls professionally, addressing inquiries and directing calls to appropriate personnel. Perform clerical duties such as filing, scheduling appointments, and managing correspondence. Maintain office supplies inventory and order supplies as needed to ensure smooth operations. Implement organisational systems to enhance efficiency at the front desk. Assist with administrative tasks as required to support overall office functions. Greet all guests warmly on arrival and assist with luggage Provide hotel and local area information Assist with guest requests and offer concierge services Support the Reception team with daily operations Ensure the front entrance and lobby areas are tidy and welcoming Help with room drops, deliveries, and other ad hoc duties as needed

Qualifications

Proven experience in an administrative or clerical role, preferably in a front desk or customer service environment. Proficiency in data entry with strong attention to detail. Excellent phone etiquette and communication skills, both verbal and written. Strong organisational skills with the ability to manage multiple tasks effectively. Competent in using office equipment and computer systems for various administrative tasks. A proactive approach to problem-solving with the ability to work independently as well as part of a team.
If you are a motivated individual looking to contribute to a dynamic team while providing outstanding service at the front desk, we encourage you to apply for this exciting opportunity!

If you are passionate about hospitality and take pride in making guests feel welcome, we would love to hear from you. Please send your CV and a short cover letter to HR@downhall.co.uk

Job Type: Full-time

Pay: From 22,963.00 per year

Additional pay:

Tips
Benefits:

Company events Company pension Discounted or free food Employee discount Free parking On-site parking
Language:

English (preferred)
Work Location: In person