Job Description

Job description

Job description

Looking for your next step? We have an exciting opportunity for an individual with a passion for hospitality, either wanting to progress in their career, or with experience and looking to take on a new team in a new property. As Reception Supervisor, you will coach and develop our receptionists and concierge to deliver a world-class welcome to all of our guests. You will be responsible for all aspects of the reception operation, so you must be organised and have solid administrative ability and financial acumen. You will be the face of the business, seeing through every task and challenge to the end, becoming a key role in our hotel leadership team.

Key responsibilities:

Oversee the FOH's day-to-day operations & supporting the Front Office Manager

Have good knowledge of financial tasks, refunds, PM accounts, guest handling data, credit cards, GDPR, banking

Ensure customer satisfaction by quickly resolving any issues, keeping track of guest feedback and guest complaint

Facilitate efficient communication between front and back-of-house

Training and development of new and existing team members

The successful applicant will have had previous experience in a similar role within a four or 5-star hotel environment. Knowledge of Opera PMS would be preferred; however, not essential as training will be provided.

The role will involve working evenings and weekends due to the nature of the operation.

Located on the banks of the River Thames with uninterrupted views of Marlow Bridge, Weir and All Saints Church, you'll find the world-renowned waterside property known as Macdonald Compleat Angler in the heart of Buckinghamshire. Dating back 400 years, the hotel takes its name from Izaak Walton's eponymous book, published in 1653. The hotel is a hub of social activity, home to 64 bedrooms, two restaurants and five event spaces. Location is everything, and there are plenty of reasons to indulge in this picturesque part of England; fishing, rowing, boat trips, family gatherings, romantic nights away, or a place to stay when attending significant calendar events such as Pub in the Park, Henley Regatta and Ascot Races.

Benefits:

Discounted or free food Employee discount On-site parking
Flexible Language Requirement:

English not required
Schedule:

8 hour shift Holidays Overtime Weekend availability
Ability to commute/relocate:

Marlow, SL7 1RG: reliably commute or plan to relocate before starting work (required)
Additional pay:

Service Charge & Commission
Education:

GCSE or equivalent (preferred)
Experience:

Customer service: 1 year (preferred) Administrative experience: 1 year (preferred)
Language:

English (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person

Job Types: Full-time, Permanent

Work Location: In person

Job Type: Full-time

Pay: 26,000.00 per year

Job Type: Full-time

Pay: 26,000.00 per month

Additional pay:

Commission pay Tips
Benefits:

Discounted or free food Employee discount Free parking Gym membership On-site parking Store discount
Schedule:

Flexitime Weekend availability
Licence/Certification:

Driving Licence (preferred)
Work Location: In person