Job Description

Job Summary

40 hours - 5/7 shifts per week (includes early/late and weekend shifts)

The Reception Supervisor oversees the daily operations of the hotel reception, ensuring smooth guest check-in and check-out, excellent customer service, and effective team supervision. This role requires strong leadership, attention to detail, and a commitment to delivering outstanding guest experiences in line with hotel standards.

Key Responsibilities:

Guest Service & Experience

+ Welcome guests warmly and ensure efficient check-in and check-out procedures.
+ Handle guest complaints, inquiries, and special requests professionally and promptly.
+ Maintain a high level of guest satisfaction by ensuring service standards are consistently met.

Team Leadership & Supervision

+ Supervise and support reception staff during shifts.
+ Train, motivate, and coach team members to deliver excellent service.
+ Manage shift scheduling, daily task allocation, and performance monitoring.

Operational Duties

+ Oversee reservations, room allocations, and coordinate with housekeeping and maintenance.
+ Ensure accurate billing, cash handling, and financial transactions.
+ Prepare shift handovers, reports, and maintain updated records.

Communication & Coordination

+ Act as the communication link between reception, management, and other departments.
+ Support the Front Office Manager in implementing new procedures and service initiatives.
+ Ensure company policies, safety standards, and grooming guidelines are adhered to.

Qualifications & Skills

Proven experience in a hotel front office or reception role (supervisory experience preferred). Excellent communication and interpersonal skills. Strong problem-solving, organizational, and leadership abilities. Knowledge of hotel property management systems (e.g., Opera, Fidelio, or similar). Ability to work under pressure in a fast-paced environment. Flexibility to work shifts, weekends, and holidays.

What We're Looking For

Previous hotel or customer service experience (preferred but not essential).

Strong communication and problem-solving skills.

Ability to work independently during night shifts.

Reliable, trustworthy, and professional attitude.

What We Offer

Competitive pay and benefits.

Staff discounts on accommodation, dining, and leisure facilities.

Full training and career development opportunities.

Free meals on duty.

Friendly, supportive team environment

Wellbeing support with a dedicated helpline available 24/7.

Access savings and discounts from a wide range of retail and leisure outlets.

Discounts on stays, dining, and partner services.

Free parking.

Life Assurance.
INDFOH