Job Description

Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Do you have a passion for people? Do you enjoy meeting new faces every day? If this is the casexe2x80xa6 Then we want YOU to join our Front Office team! :)
Ibis London Wembley is looking for positive team member to support the reception team and create memorable experiences for our guests.
What will you do?
If you think talking to people is an art, and if you enjoy when no day is the samexe2x80xa6 Then this is what you could expect to do:
xc2xb7 Welcome the guests and consistently offer professional, friendly and engaging service.
xc2xb7 Contribute to guest's satisfaction by providing high quality services with a warm and friendly approach.
xc2xb7 Assist guests regarding hotel facilities in an informative and helpful way.
xc2xb7 Review arrivals, ensure that special requests are met and service is anticipatory.
xc2xb7 Handle Guest concerns and react promptly, logging, notifying proper areas and ensuring the utmost satisfaction in resolutions.
xc2xb7 Assist in growing ALL program membership.
Qualifications
Your experience and skills include:
Service focused personality is essential
Additional Information
A little more information:
To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.
By joining us as a Front Office Manager, you will become part of a friendly team of 30 talents. Our hotel offers 210 Ibis rooms, and a bar-restaurant.
To ensure you can best welcome and care for our guests you will need to be fluent in English.
This is a full-time position (39 hours per week), with a rotating schedule from Monday to Sunday and two days off per week. The hourly rate is 313.88.
Only candidates with the legal right to work full-time in the UK will be considered.
Ready to discover more? Get in touch with us. We would love to hear from you.
One more thingxe2x80xa6
By working at the Ibis London Wembley you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor's limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.