Job Description

We are seeking a highly motivated and organised Fuel Sales Administrator to join our dynamic team at our Hexham Fuels Site. This exciting opportunity is ideal for someone passionate about serving and supporting the rural and agricultural community, ensuring the highest level of customer satisfaction and standards are achieved as well as actively promoting and driving sales.


ABOUT US


Every day we provide rural and agricultural communities with the support they need to succeed. Whether they are after a healthier herd or flock, increased yields, faster growth rates, a decent return on their land or even just a helping hand. We have the people, products, and services to help our customers get from where they are now to where they want to be. This is why every role at Carr's Billington is hugely important to our shared success and why we welcome talent from across all different backgrounds to work across our retail, feed, machinery, fuel and central support divisions.



Carr's Billington Agriculture is a subsidiary company of The Billington Group, who are also the proud owner of Criddle & Co., English Provender Company and Billington Foods.



THE JOB


To provide efficient administrative support and deliver exceptional customer service within the fuels business. The role focuses on proactive upselling and ensuring consistently strong customer engagement across all communications.


Deliver high-quality customer service for both inbound and outbound telesales, resolving issues on first contact.


Proactively contact past, current, and potential customers to convert calls into sales.


Manage daily administrative tasks including order processing, quotations, and query resolution.


Analyse sales data to meet or exceed performance targets.


Liaise with the Fuels planner and drivers to ensure timely and accurate fuel deliveries, enhancing customer satisfaction and retention.


Work with the finance team to resolve account queries and support credit applications.


To adhere to Company and Group policies and procedures, including but not limited to those relating to Safety, Health and Environmental.


To ensure all relevant legislation and approved codes of practice, are adhered to in respect of ongoing compliance.





SKILLS, EXPERIENCE AND QUALITIES REQUIRED

Essential

Proven experience in customer service and communication.


Demonstrating adaptability and flexibility.


Proactive problem solving.


Attention to detail and accuracy (order processing, compliance).


Numerical and financial awareness.


Confident in handling calls from prospecting to closing.


Comfortable working in a small, collaborative team.


Time management & organisational skills.


Strong understanding of the sales process and product benefits.


Resilience and persistence in sales, especially in outbound prospecting through spring a summer.


Excellent analytical and interpersonal skills with a passion for sales and service.


Ability to maintain long-term customer relationships. Customer retention is important.

Desirable

Experience with Microsoft Dynamics 365, CRM systems, MS office (Excel, Word, Outlook, Teams)


Full UK driving licence.


Knowledge of the fuel distribution process & Fuel industry standards.



BENEFITS


As part of The Billington Group we offer a wide range of employee benefits including:


An attractive salary package.


Annual salary reviews in September each year.


A minimum of 25 days annual leave.


Opportunity to work for a well-established family-owned business with ambitions for growth and innovation.



Your Health

Health Assured: Access to an Employee Assistance Programme which offers counselling and health and wellbeing advice.

Sick pay: Generous company sick pay entitlement.

Health Cash Plan: A health cash plan allowing colleagues to claim back money spent on everyday health care such as optical, dental, physiotherapy and much more.



Your Lifestyle

Staff Discount: Colleagues are eligible for a generous staff discount on selected products at our Country Stores.

Cycle to work scheme: A salary sacrifice scheme saving you tax on the purchase of a new bicycle and associated equipment.

Flexible life assurance and critical illness cover: Choose to increase the level of life assurance cover already provided to you by the company or add critical illness cover, all at preferential rates.

My Savings Hub: Access to an exclusive member's discount website with over 3,500 brands where you can save money and earn cashback on spends from grocery shopping to holidays.

Salary finance benefits: Savings schemes, preferential rate loans and wage advances all through payroll as well as tools for financial education.



Your Future

Pension: Enrolment into the Company pension scheme after 3 months of employment.

Training & Development: Role specific training and ongoing training and development opportunities identified through our annual appraisal system.