Job Description

About us

The Owl in Horsham is looking for enthusiastic people to join our ever growing team. We are a large country pub on the outskirts of Horsham. The pub boasts a large bar, restaurant and garden area and we pride ourselves on providing exceptional customer service throughout all areas of the business.

The hours are 35 per week straight shifts only, part time 25 hours or flexible hours for those looking to earn a little extra!

We are searching for people who are passionate about customer service and want to be part of a really great team of people. Experience preferred but not essential as full training will be provided.

Our work environment includes:

Food provided Growth opportunities Tips Genuine friendly atmosphere
Main Purpose of Job

? Achieve maximum beverage and food sales by serving customers swiftly and professionally

? Create an inviting and friendly atmosphere for customers where they feel welcome and want toregularly return.

? Deliver a first class customer experience, building a local reputation of excellence to retain and attract new customers.

? Ensure compliance with all licensing, employment, health and safety, food hygiene and other relevant legislative requirements.

Key Performance Areas

Operating Controls

Serve food and drinks orders courteously and suggest additional items to order where appropriate.

Support line Manager in the effective daily operation of the business, adhering to company policies andprocedures including operating standards, licensing laws, health and hygiene, fire and health and safetylegislation. Follow all policies and procedures for cash handling and other monetary transactions.

Diligently undertake stock taking checks and assist with the unpacking and storing away of orders.

Planning and Organisation

Plan ahead and manage time effectively to ensure all tasks are achieved on time, to the highest possiblestandard and efficiency. Plan and help to deliver effective promotional campaigns using local media aswell as all social media platforms to drive sales and attract new customers.

Communication

Achieve individual objectives and contribute to the front of house aims and objectives to ensure teamgoals are achieved. Develop and maintain professional and positive working relationships withcolleagues, suppliers, and all external representatives and visitors.

Policies and Practices

Achieve a consistently high level of customer experience and satisfaction by following all relevantoperating procedures. Operate within the law at all times. Ensure the company's uniform and dress code policies are strictly adhered to.

Personal Criteria

Develop and maintain the company's reputation for excellence by maintaining high standards of personal conduct and behaviour and act as a role model. Assess own performance and effectiveness and encourage feedback from line manager. Undertake personal development activities and continuously benchmark personal achievements.

Job Types: Full-time, Permanent

Pay: 10.00-12.21 per hour

Benefits:

Flexitime
Experience:

Hospitality: 1 year (preferred) Bartending: 1 year (preferred)
Work Location: In person