Job Description

CASTLE PRACTICE JOB DESCRIPTION

Job Title Temporary Patient Services Advisor

Full Time

Hours Full Time - 37 between the hours of 8.30am and 5.30pm

Mon-Fri

Salary To Be Agreed

Responsible to The Practice Manager

Base Castle Practice, Carrickfergus Health Centre

CRITERIA

Essential

4 GCSEs Grades A to D to include English or Maths / or NVQ Level 2 in Administration
RSA Stage 2 Typing or Word Processing
Plus 2 years clerical experience and ability to demonstrate computer skills

OR

5 years clerical experience with RSA Stage 2 Typing or Word Processing and ability to demonstrate computer skills

Desirable

A background in working in a HPSS environment
Knowledge of a paperless office environment
A background working in a customer service environment
Knowledge of the EMISWeb system

Summary Of Role

Aim

In a team of Patient Services Advisors, under the direction of the Office Manager and the Practice Manager, is to provide a high standard of Patient Services in a busy
General Practice Reception and Administration Area. The Practice operates a paperless administration system for appointments and other patient services.

Main Duties

Using the paperless administration system Dealing with patients face to face and by telephone and use of online services Making appointments Greeting and direction of patients o To include greeting and direction during Vaccination Clinics Facilitating patient service requirements, eg, requests for prescriptions, test results, queries, dealing with outside agencies, ie, secondary care, insurance companies and solicitors offices

Administrating Patient Records

Data input Electronic scanning Telephone and postal duties Filing of patient records Processing Practice Notes, liaison between GPs and patients Word processing patient reports Online services prescription request, emails, etc

CASTLE PRACTICE JOB DESCRIPTION (continued)

Job Title - Temporary Patient Services Advisor

Team Working

Participating in Team Working and Team Training to maintain quality standards set by the Practice
Participating in daily work rota system
Adhering to protocols set by the Practice for quality standards

Holidays

20 days per annum (increasing to 27 over 10 years) plus 11 statutory and public holidays.

Probationary Period

6 months during which time they will be required to complete an induction and training programme to the satisfaction of the Practice.

Health

Successful applicant will be required to complete a health declaration.

Staff Uniform

The Practice will provide staff with uniform after 6 months probationary period; prior to this time, the post holder will be required to wear appropriate dress - currently scrubs

Staff Appraisal

The post holder will be required to participate in annual appraisal.

Review

We will review this job description and it may include any other duties and responsibilities we determine in consultation with the post holder; it is not rigid and inflexible but used as a guideline to the role of Patient Services Advisor in Castle
Practice.

Interviews

Waiting list - we may compile a waiting list for future vacancies of a similar nature that should arise in the next 6 months.

The Practice Manager
Castle Practice
Carrickfergus Health Centre
Taylors Avenue
Carrickfergus
Co Antrim
BT38 7HT

Job Types: Full-time, Temp to perm
Contract length: 12 months

Pay: From 12.66 per hour

Benefits:

On-site parking
Work Location: In person