Job Description

Burdwood Surgery, Wheelers Green Way, Thatcham, RG19 4YF

We are seeking a motivated and proactive Patient Services Advisor to work in our busy reception team at Burdwood Surgery. The role is part-time and the hours are specified below.

The successful applicant will join an established and friendly team of 9, supported by a dedicated Reception Manager and wider Management Team. You must be a team player, willing to learn and looking for a fresh and rewarding challenge.

You will be the first point of contact for patients and visitors coming into the surgery so excellent communication skills and resilience is essential. The role also requires the efficient undertaking of all administrative duties, using both manual and online services.

We have 1 position available, for 16 hours per week, which consists of 1 morning shift and 2 afternoon shifts.

The pattern is based on the needs of the business and is not able to be altered.

The working pattern is:

16 hours - Monday 13:45 - 18:45, Tuesday 07:45 - 13:45, Friday 13:45 - 18:45.*

The role of Patient Services Advisor is very varied and involves, but is not limited to, the following:

Welcoming patients and visitors to Burdwood Surgery, Aiding anyone who comes into the surgery, Signposting patients to the correct professional to get them the appropriate care for their problem or concern, Promote, advise and assist patients accessing services via our online portals (Anima), Contact patients to book follow-up appointments in line with practice processes and policies, Speaking to patients face-to-face and over the telephone, helping them with a wide range of enquiries and queries, Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person, via the telephone or via online providers, to ensure that they receive a positive experience of care when they contact or present at the Burdwood Surgery.
The role can be challenging but varied and full training will be provided. We support our staff to take on additional responsibilities with additional training to expand their knowledge and skills.

Candidates must have previous experience in a customer-facing role and be able to demonstrate excellent communication skills, plus the ability to work as part of a team. Previous experience in a healthcare role would be desirable.

A full job description and person specification is available on application.

Please apply by submitting your CV via Indeed along with a covering letter detailing why you would like to work with us.

Job Types: Part-time, Permanent

Pay: 12.21 per hour

Expected hours: 16 per week

Benefits:

Company events Company pension Employee discount Health & wellbeing programme On-site parking Sick pay
Application question(s):

Please provide us with your email address so we can contact you promptly.
Experience:

Customer service: 1 year (required)
Work Location: In person