Job Description

JOB DESCRIPTION RECEPTIONIST RESPONSIBLE TO:

Senior Receptionist Job Summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Key Duties & Responsibilities: Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice. Deal with all general enquiries, explain procedures and make new and follow-up appointments.



Communicate test results using taught skills and ensuring accuracy Alert Management on patients records Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. Be aware of your surroundings and of the patients in the waiting room. Be aware of which doctors and nurses are currently working in the building and whether they have arrived for their clinics. Observe clinics running late and advice patients waiting and offer apologies.



Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed. Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Keep your working environment clean, tidy and free from clutter at all times.



Ensure that you provide an efficient, professional and detailed handover to the member of staff taking over from you before you leave your duty. Enter requests for home visits onto the home visit sessions on EMIS ensuring careful recording of all relevant details and where necessary refer to Duty Doctor. Participate on a daily basis in task management and Docman tasks and ensure that tasks are kept up to date at all times. Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.



Enter patient information on to the computer as required and as appropriate and within the correct time frame for safety of receipt of the information Ensure that all new patients are registered onto the computer system promptly and accurately, this should be on the same day that they attend the practice to register. Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.