Job Description

Job Category:

Administrator/Scheduler

Job Type:

Full Time

Job Location/Region:

London

Rate of Pay:

TBC
The Receptionist is the first point of contact for visitors, clients, and callers. The role is responsible for providing a professional, welcoming, and efficient front-of-house service while supporting the smooth day-to-day operation of the office or site.





We are looking for a receptionist:

SHIFT:

Monday-Friday: between 08:00-18:00 - exact timing to be confirmed

Key Responsibilities

Front of House & Customer Service

Greet all visitors in a polite, professional, and welcoming manner. Manage visitor sign-in procedures, issue passes, and notify relevant staff of arrivals. Answer incoming telephone calls promptly, directing enquiries appropriately. Maintain a tidy, safe, and presentable reception area at all times.

Administrative Duties

Handle incoming and outgoing post and deliveries. Maintain visitor logs and reception records accurately. Book meeting rooms and manage room availability calendars. Provide basic administrative support such as filing, photocopying, scanning, and data entry.

Communication & Coordination

Liaise with staff, contractors, and external visitors professionally. Respond to email and in-person enquiries in a timely manner. Escalate issues or concerns to the appropriate manager where necessary.

Health, Safety & Security

Follow site security and access control procedures at all times. Report any suspicious behaviour, incidents, or safety concerns immediately. Ensure compliance with company policies, GDPR, and confidentiality requirements.

Skills & Experience

Essential

Excellent verbal and written communication skills. Professional, courteous, and approachable manner. Strong organisational and time-management skills. Basic IT skills, including Microsoft Office (Outlook, Word, Excel). Ability to remain calm and professional under pressure.

Desirable

Previous experience in a receptionist, front-of-house, or customer service role. SIA Security Guarding License * Experience working in a corporate, security, healthcare, or public-facing environment.