Job Description

WatchHouse is a group of specialty coffee Houses located in iconic neighbourhoods across London, Bath and New York. We are dedicated to elevating the coffee experience through our "Modern Coffee" philosophy. We offer premium products in exceptional places with our passionate team to ensure each visit offers a unique guest experience. This commitment to quality and heartfelt hospitality, earned us the title of

E

urope's Best Coffee Shop Chain at the 2024 European Coffee & Hospitality Awards.


Join us and be part of a team that's redefining the coffee experience with community, innovation, and excellence at its core.

We are looking for skilled and experienced Full-Time

Front of House to join our team at

WatchHouse Spitalfields

.

In short:



As a Front of House Team Member at WatchHouse, you will be at the forefront of delivering our Modern Coffee Experience. Your role is all about providing outstanding hospitality, sharing your passion for specialty coffee and food, and creating memorable connections with every guest.


Key Responsibilities:

Deliver exceptional guest experiences by creating a warm, welcoming atmosphere for every guest. Be knowledgeable about WatchHouse coffee and food offerings, confidently guiding customers through the menu. Serve food and drinks with efficiency, care, and attention to detail, maintaining high presentation standards. Maintain a clean and organized floor, ensuring the space is always inviting and reflective of WatchHouse's brand standards. Adapting to both counter service and floor service as required. Collaborate with your team and managers and support where needed.
Key to this Role:

Live and breathe the WatchHouse core values of Passion, Empathy, Diligence and Can Do. Always remain presentable and adhere to the WatchHouse uniform standards. You're proactive and looking for opportunities to help, whether it's assisting teammates, serving customers, or keeping the space running smoothly. You bring expert-level knowledge of WatchHouse's coffee and food, sharing insights with customers and supporting new team members with professionalism and warmth. You take pride in delivering a premium experience, creating a place where guests feel valued and connected. This is more than just a job--it's a chance to grow your career in hospitality as WatchHouse expands.

What can you expect at WatchHouse:

Beautiful designed Houses, working on industry leading equipment and fellow hospitality professionals. Contracted hours every week to give you stability and the ability to plan your personal life. Empathetic managers who will be flexible on your needs. Free coffee, tea and WatchHouse made drinks (even on your days off!). Providing on and off shift training when you join the team to ensure you are set for success. Access to SCA training (depending on your role). 250g of free coffee each month. Access to the Cycle to work scheme. A day off shift induction within your first two weeks of joining WatchHouse. Genuine opportunities for career growth within WatchHouse as we continue to grow. Free lunch on every shift. A social budget for each location to have fun with your team outside of work. An invite to the annual WatchHouse Party; including presenting the Core Value Awards and prizes such as a trip to Coffee Farms! 30% off food in any of our House, any time. 30% off our WatchHouse retail coffee, anytime

Working at WatchHouse.



WatchHouse was born from a passion to do better. Diligence and attention to detail are paramount to what we do, we focus on the detail. We strive for perfection. We really care.



We are a people first business, curious and interested in those around us. We treat everyone with respect. We pride ourselves on creating an environment where diversity is celebrated, equality is insisted and inclusion expected.



A company where we believe in having the right person in the role; personality and individuality at the top of the list of what we are looking for in applications and throughout our hiring process.



We also know that everyone is different, and we value and respect diversity, standing up for equality and standing against any form of discrimination.



Decisions about and the treatment of people at work should be based on the individual's abilities, skills, performance and behaviour- these should be assessed against the WatchHouse job description requirements for each individual role.



We are always patient and considerate towards others. Encouraging, approachable and communicating brilliantly. We strive to be the best we can be, by giving and receiving regular and honest feedback in a professional manner.



We plan ahead, prioritise and are mindful and respect the time of others. We complete every task to the best of our ability. Always happy to ask for help, work in cohesion with other people/departments and share successes.



We work to make WatchHouse an environment of trust and comradery, where others are inspired to play their part in working effectively together. Building strong relationships with others and demonstrating positive energy. We recognise and value the contribution of others across the business, working together to deliver the Modern Coffee experience to each and every person touched by our business.



Our four core values - passion, can do, diligence and empathy - are what make WatchHouse who we are. Our decisions are made based on these principles. To grow and succeed at WatchHouse, it is imperative that these values also resonate strongly with you and can drive your ambition in the same way they do ours.


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