Job Description

Job Ref:

OCC3556

Branch:

The Eliott Hotel

Location:

The Eliott Hotel, Gibraltar

Salary/Benefits:

Competitive Salary

Contract type:

Permanent

Hours:

Full Time

Shift pattern:

Varied

Hours per week:

39

Posted date:

06/01/2026

Closing date:

08/02/2026

Another outstanding Front-of-House opportunity, here at The Eliott Hotel Gibraltar.

Role information:

Greeting and Welcoming Guests: The receptionist is responsible for providing a warm and friendly welcome to all arriving guests, creating a positive first impression of the hotel. Check-In and Check-Out Procedures: Efficiently handle the check-in and check-out processes, ensuring accurate information is collected, reservations are confirmed, and appropriate payments are processed in a timely manner. Customer Assistance and Inquiries: Attend to guests' inquiries, requests, and concerns, providing helpful information about hotel services, amenities, and local attractions. Resolve any issues promptly and professionally. Phone and Email Communication: Manage incoming calls and emails, directing them to the relevant departments or staff members. Answer queries, take messages, and provide information as needed. Lobby Maintenance and Appearance: Keep the reception area tidy, well-organized, and visually appealing. Monitor the lobby to ensure it reflects the high standards of the hotel and create a comfortable atmosphere for guests.

Requirements:

Experience in customer service, ideally within the hotel industry To be someone our guests can feel comfortable talking to and trust to take care of everything during their stay To be immaculately turned out, with an unshakably professional and friendly demeanour Some experience with Opera hotel software, ideally

Benefits:

Free use of our fully equipped gym Your Birthday as an extra paid day off! Rewards programme Discounted room stays - friends and family
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About Us

The Eliott Hotel Gibraltar takes inspiration from its Mediterranean surroundings. Strong, warm colours and clean lines give the bedrooms a contemporary feel, while comfortable beds and furniture make them an inviting haven after a day in the sun. Many of the rooms also enjoy breathtaking views of the Strait of Gibraltar.



We are consistently ranking high on TripAdvisor for our exceptional service and unforgettable guest experiences!