Job Description

Salary

Circa 23,000 per annum

Contract type

Permanent

Location

Great Abington, Cambridge CB21 6AD (Agile; approximately 2 days a week from our office)

Published

a day ago

This is a permanent

,

, full time vacancy.

The VacancyIn this role, you will be the face of our friendly and passionate Supporter Engagement Team. You will have the opportunity to support in creating and launching exciting new fundraising products, attend a wide variety of events and add your voice by reviewing current processes which will benefit our fundraisers.


You will work closely with our network of 12 home-based Regional Fundraising Officers (RFOs) as well as our Sporting Events and Corporate Teams. You will be the first point of contact for the majority of our supporters and will offer first-class stewardship to ensure our fundraisers feel well-supported before, during and after their amazing adventures.


You will provide crucial administrative support to the RFOs and all teams in Supporter Led Fundraising (Sporting Events, Corporate, and Marketing and Engagement). Support will include adding accurate details to our database, coding gifts tracking and monitoring income, responsibility for online donation platforms and virtual fundraising as well as general administrative duties in the office.


This role will be known internally as Fundraising Executive*

MAIN DUTIES & RESPONSIBILITIES:

Be the positive, passionate face and first point of contact for the Supporter Led Fundraising (SLF) team. Build first-class and long-term relationships through telephone calls and emails with our supporters to ensure they have the best fundraising experience at Alzheimer's Research UK. Provide central stewardship support to a remote-based team of Regional Fundraising Officers (RFOs) to ensure effective delivery of the SLF strategy and budget. Provide administrative support for the whole of the SLF team, primarily to the home-based RFOs. Support the Sporting Events Team with recruitment and stewardship of events. Work with our Corporate Teams to effectively steward our partner companies. Ensure consistent cross-working to identify potential opportunities in current and prospective supporters for long lasting relationships across all teams. As one of the key fundraising contacts, keep the managers and team up to date with supporter feedback. Provide central communications within the organisation on behalf of the team, updating them on upcoming events and projects. Attend a variety of events to engage with and cheer on supporters including golf days, regional events and sporting events.

Administrative Support

Process material requests from fundraising supporters, offering appropriate support while considering charity cost. Provide support on fundraising email inboxes e.g. skydive inbox and Walk For a Cure Provide further support to the RFOs where necessary including mass printing, franking, booking couriers and personalising thank you letters and certificates. Provide additional support on Ad Hoc campaigns such as Facebook challenges. Ensure clear, consistent and up to date fundraising data management including adding new constituents to the fundraising database, accurately recording and maintaining supporter details, monitoring and tracking supporter income and making sure supporters are appropriately thanked in a timely manner. Support with social media and website updates including virtual fundraising challenges. Provide data support to the Senior Officer. Ensure all communications are in line with GDPR policies.
Become the Central coordinator for SLF-wide activities and procedures, e.g. skydives, contactless machines and invoice processing.

Spotting Potential

As the central point of contact for the SLF team, you will effectively and consistently spot opportunities to build networks among our fundraising community and flag these to the relevant members of the team. Identify and research potential community group and business partnerships for SLF teams. Use data reports to spot fundraising trends and identify opportunities. Help spot opportunities and contact supporters as part of our re-engagement process to encourage repeat fundraising. Effectively communicate ARUK's legacy messages to supporters via telephone and in writing.

Collaboration

Build strong relationships with teams across the organisation in order to work collaboratively, allowing you to offer the best stewardship journey to our supporters. Work with our Supporters and Families Team by sharing fundraiser stories to maximise potential publicity. Work closely with teams such as Science Communications, Digital and Design to help create appropriate stewardship journey assets for the whole of SLF. Liaise with our Supporter Care team to ensure processes are in-line across the organisation. Become involved in a Community Fundraising Project Group, adding creative insight and performing administrative and relationship-building duties based on one of our key fundraising areas.

WHAT WE ARE LOOKING FOR:

Good knowledge of Word, Excel, and Outlook. Experience of working in a customer service role. Confident working with computers. Enthusiastic and polite telephone manner. Confidence in making telephone calls to new and warm individuals. Excellent written and verbal communication skills. Good organisational skills. Able to juggle multiple demands on your time and prioritise appropriately. A passion for wanting to deliver the best, first-class stewardship journey for our incredible supporters. Warm, friendly and personable. A professional and hard-working team player with a positive and collaborative work ethic. A willingness to learn and adapt to processes. To be agile, flexible and understanding that work priorities may change at short notice due to the nature of fundraising. Flexibility to work occasional unsociable hours when the role requires. Willingness to travel independently when required.


The closing date for applications is the

13th July 2025

, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

The Charity

Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.


There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer's Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented. Any offer of employment is however subject to you having the right to work in the UK.

The Benefits

It is important to offer a range of benefits which are designed to meet both the organisational and individual needs, are market competitive and designed to attract and retain employees.

Holiday entitlement

Healthcare

Sick pay

Pension

Cycle to work scheme

Family friendly policies

Learning & development