Job Description

CPJ Field & Company Ltd, an independent and family-owned Funeral Company is one of the oldest and most established companies in the UK.

We are a dedicated and compassionate organisation within the funeral industry, committed to providing respectful and professional services to the families and communities we serve. We are looking for a skilled and empathetic logistics specialist to lead our team and ensure seamless operations during each stage of our services.

As a Funeral Service Manager, you will oversee a team of funeral service team members, manage the day-to-day logistics, and coordinate resources to deliver exceptional services. This role requires strong organisational skills, attention to detail, and the ability to support and lead a team through emotionally sensitive work. Your primary goal will be to ensure that our families receive the highest level of care and professionalism throughout their experience with us.

Specific roles and duties include:

Strategically plan and manage funeral support logistics: workshop, transportation, funeral service team support and customer services Direct, optimise and coordinate funeral service support Oversight of vehicles maintenance and presentation and recruitment as required Liaise with suppliers, manufacturers, and consumers Keep track of quality, quantity, stock levels, delivery times, overtime costs and efficiency Resolve any arising problems or complaints Supervise, coach and train funeral service team members Meet cost, productivity, accuracy and timeliness targets Maintain metrics and analyse data to assess performance and implement improvements Comply with laws, regulations and professional membership requirements Support additional contractual commitments within constraints. Working in partnership with other FSM'S and Funeral Directors to ensure best use of all company assets. Promoting the business in local communities and encourage colleagues to do likewise
The ideal candidate will have;

Proven experience in operations or logistics management, preferably within the funeral or related service industry. Strong organisational skills and the ability to manage multiple responsibilities simultaneously. Excellent interpersonal and communication skills, with a compassionate and supportive approach. Ability to work well under pressure and in emotionally sensitive environments. Knowledge of health, safety, and legal requirements in the funeral industry is preferred.
Job Types: Full-time, Permanent

Pay: From 28,000.00 per year

Benefits:

Bereavement leave Company pension Health & wellbeing programme Referral programme Sick pay
Work Location: In person