GAIN Customer Science partners with leading organisations to unlock customer value through data-driven insights and strategies. As we continue to grow, we are seeking a proactive and highly organised Business Support professional to ensure smooth internal operations and provide essential support to the CEO and leadership team.
Role Overview
This is a newly created, high-impact role focused on supporting the daily operations of the CEO and senior leadership. Blending executive assistance with administrative and operational facilitation, this role is key to enabling the leadership team to focus on strategic priorities and business performance.
Key Responsibilities
> Executive Support
Provide day-to-day administrative support to the CEO, including diary management and meeting coordination
Assist with the preparation of materials, presentations, and internal documents
Track priorities and actions on behalf of the CEO to ensure timely follow-up
> Meeting and Event Coordination
Schedule and coordinate meetings, board sessions and internal events
Ensure agendas, materials and participants are prepared in advance
Capture and circulate meeting notes, action points and follow-ups
> Operational and Administrative Support
Manage document filing, supplier correspondence, and system updates
Facilitate smooth workflow between teams and ensure records remain up to date
Support the implementation and improvement of internal processes
Document meeting and drive actions from outcomes
> Project and Task Coordination
Track timelines and outstanding actions across key projects and internal initiatives
Support operational planning and resource coordination as needed
Help keep teams aligned without assuming project ownership
> Communication and Internal Alignment
Ensure timely and accurate communication between the CEO, senior leaders and wider team
Prepare updates, reminders and summaries to support alignment and momentum
Identify bottlenecks and facilitate issue resolution
Requirements
Essential Experience and Skills
Proven experience in an executive assistant, team support or operations role, ideally within a fast-paced or professional services environment
Excellent organisational skills and attention to detail
Strong written and verbal communication skills
High levels of professionalism, discretion and judgement
Confident using Microsoft Office
Proactive, reliable and able to work independently with minimal supervision
Personal Attributes
Calm and composed under pressure
Collaborative and service-minded, always ready to help
Resourceful and solution-focused
Committed to supporting a high-performance team environment
Good sense of humour!
Why This Role Matters
This is not a standard assistant role. It is a vital support function designed to improve how we operate as a business and how we show up for clients. With the right person in post, our leadership team will be better coordinated, more focused, and better able to deliver at pace.
Benefits
Our benefits for UK employees include:
Private Medical Insurance
BUPA Life Assurance
Income protection
Employee Assistance Programme
Cycle to Work salary sacrifice scheme
Tech & Wearables salary sacrifice scheme
Octopus EV Scheme
Discounts and deals on a range of items from hotels, holidays and hormone testing to cinema, gyms and will writing
Interested?
If you're looking for a role where you can work with some of the best minds in the industry - and help shape the future of a leading consultancy - we'd love to hear from you. Apply now.
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