Job Description

Overview

of Puca Puca Games:

Puca Puca Games is a game and hobby shop offering all things nerdy! We have been operating for over 4 years offering trading card games (TCG), board games, table top role playing games, miniature games, video games, toys, giftables, & more!

Not only do we offer games for sale, but we also host a variety of events in our gaming cafe every night of the week including but not limited to: board games, YuGiOh TCG, Flesh & Blood TCG, Dungeons & Dragons, CardFight! Vanguard TCG, Final Fantasy TCG, One Piece TCG, Disney's Lorcana TCG, Magic the Gathering TCG, Pokemon TCG, Digimon TCG, BeyBlade, & Warhammer.

We are looking for a dedicated team member with a passion for gaming to help bring our vision of an inclusive, fun, community driven, gaming space to life. If you feel like this could be you, we would love to hear from you!

The Role:

The role will entail working closely with our other store supervisor to help maintain and grow the business to a high specification. It will include planning, delegating, and reviewing the work of other staff members to ensure that standards are being maintained, and goals are being met.

What we are looking for:

We are searching for an experienced key holder who feels confident in their ability to maintain the daily operations of the store to a high standard whilst furthering the goals of the business, and to manage and oversee the work of our team members.

We are seeking a hardworking, kind, and social person with a passion for gaming who can help maintain and cultivate our wonderful gaming community. Our ideal staff member would also have a keen eye for detail, and have experience in managing a team.

Although we would like to know your work experience, we really want to get to know you! Please include a short cover letter telling us about you and your interests, particularly if they align with the nerdy offerings in our store.

Duties

General Duties:

Open and close the store following all appropriate procedures. Create a friendly atmosphere, welcome customers, get to know them, answer questions, and resolve issues. Recommend and sell products, process payments, and participate in promotions. Count cash up tills at beginning and end of shift. Keep the store clean and tidy. Act as a host for all games supported by the store - run tournaments, track results, give out prizing. Safely and appropriately pick, pack, and post out online orders, and prepare orders for local collection. Replenish stock, process & unpack deliveries, and arrange displays. Adhere to street dates / launch dates of different products. Perform regular price changes and stock takes. Maintain visual merchandising standards and ensure products are merchandised properly. Products should be arranged neatly, orderly, and in a visually appealing manner. Maintain appropriate hygiene and allergen safety standards when it comes to kitchen and beverage preparation. Prepare hot drinks like teas and coffees for customers. Perform temperature checks on fridges. Check dates on all perishable goods to ensure they remain in date.

Additional Duties as Supervisor:

Perform trade ins of second hand goods eg. video games or cards - test and review cards, video games, or video game consoles. Prepare quotes for customers on their items. Buy item in for cash or store credit. Maintain appropriate documentation. Perform, delegate, and monitor work to ensure all tasks are completed efficiently & effectively. Train and onboard staff. Resolve conflicts. Implement disciplinary procedures where appropriate. Communicate with, motivate, and inspire staff. Create work schedules. Solve issues that arise in the workplace to ensure smooth operations. Ensure the team adheres to relevant regulations, policies, and procedures. Report to the other supervisor and / or upper management as appropriate. Work and further the goals of the business.
If you are passionate about retail management and ready to take on this exciting challenge, we would love to hear from you!

As an equal opportunity employer, we welcome applications from all qualified individuals, including those with disabilities, and are committed to providing a fair and inclusive recruitment process.

Job Types: Full-time, Permanent

Pay: 12.55 per hour

Schedule:

Monday to Friday Weekend availability
Application question(s):

Please tell us about your interests in gaming! Do you require any reasonable adjustments to be made to support you during the interview process? Please outline any experience or qualifications you have that you feel may be relevant to the role.
Experience:

supervisor: 1 year (preferred)
Work Location: In person

Application deadline: 14/07/2025
Reference ID: PUCA-FT-SUP