Job Description

Job Summary

We are seeking an experienced and dynamic Garden Centre Supervisor. The successful candidate will oversee daily operations, manage staff, and ensure an exceptional customer experience. This role requires strong leadership, organisational skills, and a passion for horticulture and retail management. The Garden Centre Supervisor will play a key role in driving sales, maintaining merchandising standards, and fostering a positive team environment.

Responsibilities

Supervise daily operations of the garden centre, ensuring smooth workflow and high standards of customer service.

Lead, motivate, and manage a team of staff members, including scheduling, training, and performance management.

Oversee sales management activities, including upselling products and promoting seasonal promotions to maximise revenue.

Maintain effective merchandising displays to attract customers and optimise product placement.

Ensure stock levels are maintained through accurate inventory management and ordering processes.

Provide excellent communication with customers, addressing enquiries professionally via phone and in person.

Help to organise staff rotas to ensure adequate coverage during operating hours while managing time efficiently.

Assist with administrative tasks such as reporting sales figures, managing staff records, and handling customer feedback.

Customer Service

Deliver a high standard of customer service at all times

Assist customers with product advice, plant care guidance, and purchases

Handle customer queries, feedback, and complaints professionally

Team Supervision

Supervise, motivate, and support shop staff on a daily basis

Assist with staff training, onboarding, and performance development

Allocate duties and ensure adequate cover during trading hours

Retail & Merchandising

Ensure attractive product displays and seasonal merchandising

Maintain high standards of cleanliness, presentation, and safety

Monitor pricing, promotions, and point-of-sale accuracy

Stock & Inventory

Oversee stock control, deliveries, and stock rotation

Minimise waste, damage, and shrinkage

Assist with ordering and stock level planning

Operations & Compliance

Ensure compliance with health & safety procedures

Open and close the shop as required, including cash handling

Support the manager with reporting and daily administration

Skills & Experience

Essential

Previous retail supervisory experience (garden centre or similar preferred)

Strong customer service and communication skills

Ability to lead, motivate, and organise a team

Good numeracy and basic IT skills

Desirable

Knowledge of gardening, plants, or horticultural products

Experience with EPOS systems

Retail merchandising experience

Personal Attributes

Friendly, approachable, and professional

Organised with good attention to detail

Flexible and reliable, including weekends and peak seasonal periods

Job Types: Full-time, Permanent

Pay: From 12.75 per hour

Expected hours: 32 - 40 per week

Benefits:

Company pension Employee discount Free parking
Work Location: In person