Job Description

FAST-TRACK SALES REPRESENTATIVE

No1 Lounges is a premium, independent airport lounge brand, with operations in Gatwick, Heathrow, Birmingham & Luton. We provide passengers with the opportunity to make the most of their pre-flight time, welcoming over one million guests per year from all airlines and cabin classes to indulge in a wide range of facilities.

No1 Lounges' premium pre-flight experience is providing an express security opportunity to enjoy a quick and efficient journey through airport security. Fast-Track Security also offers passengers a space to sit and relax in comfort while waiting for their party to arrive.

We are now very pleased to be recruiting a number of

Fast-Track Sales Representatives

who, as brand ambassadors, will work together as a team to manage the Fast-Track Security Experience at Gatwick Airport. Fast-track offers guests the opportunity to enjoy a quick and efficient way through airport security.

ROLE OF FAST-TRACK SALES REPRESENTATIVE:

Upsell the No1 Lounges brands to passengers who do not have pre-booked lounge access across the airport (including, at Fast-Track Security and within the terminals). Provide a friendly welcome to the Fast-Track Security experience. Assist guests making their way through security quickly and efficiently. Process pre-bookings on arrival at Fast-Track Security. Circulate the check-in areas and engage with passengers to upsell the Fast-Track security experience to all passengers. To conduct daily cashing-up and reconciliation. To work closely with airport security teams. To be the face of No1 Lounges and all operations within Gatwick Airport.

SHIFT PATTERN

You will be asked to work a 6-day rolling pattern - Three shifts on then three shifts off. The shift hours are (06:00am - 17:45pm). Due to operational requirements, there may also be alternative shifts starting at 3.45pm or finishing at 8.30pm). Please ensure you have transport available in order to travel to the airport for these times.

EXPERIENCE REQUIRED

Previous direct sales experience essential Previous customer service experience essential Ability to use and operate devices such as an iPad and PDQ machines is essential Enjoying engaging with customers is an essential part of the role
Please note: due to our location within the airport, a full 5 year working history in the UK and a clean criminal record is required to allow us to apply for a security ID before your employment commences.

BENEFITS:

A competitive incentive scheme, based on lounge sales 28 days paid holiday annually Company cash-back healthcare scheme. Daily perks access hundreds of high-street discounts from cinema tickets and meals out to money off your weekly food shop 5 complimentary lounge visits each year Enjoy a complimentary staff meal during your shift, along with refreshments. Discounted Gym Memberships, all you need to do it check which gyms offer discounts in your local area Access to Touchdown Website for discounted holidays/flights and cruises www.touchdown.co.uk 25% discount for lounge visits for your friends and family Complimentary staff parking provided at the airport whilst you are on shift Employee of the Month Reward & Recognition schemes - the chance for your hard work and dedication to be awarded with a 50 voucher every month 300 Refer a Friend scheme 24 hour confidential employee assistant programme, which supports our employees with personal problems and/or work-related problems that may impact their job performance, health, mental and emotional well-being Workplace Pension Scheme with Aviva
Job Types: Full-time, Permanent

Pay: 13.23 per hour

Additional pay:

Commission pay
Benefits:

Company pension Discounted or free food Employee discount Free flu jabs Free parking Gym membership Health & wellbeing programme On-site parking Private dental insurance Private medical insurance Referral programme Store discount
Schedule:

Holidays Weekend availability
Ability to commute/relocate:

Gatwick Airport RH6 0PJ: reliably commute or plan to relocate before starting work (required)
Application question(s):

Do you have a valid passport? Do you have a criminal record? Are you able to travel to Gatwick for a 3.45am shift?
Experience:

Direct sales: 1 year (preferred) Customer service: 1 year (required)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: PS LGW