Job Description

Purpose:

The postholder will provide high-quality, responsive administrative support across all professional services that is including but not limited to Registry, Assessments, Student Finance, and Attendance, while serving as a key point of contact for all enquiries. The postholder will ensure accurate data handling, efficient service delivery, and excellent customer service to support the smooth operation of the institution's academic and support services.

Roles & Responsibilities:

1

. Registry Services

Maintain accurate student records in the Student Information System (SIS). Process student enrolments, transfers, withdrawals, and changes to personal details. Support the production and distribution of registration materials and ID cards. Ensure compliance with data protection legislations and internal procedures.
2

. Assessment Services

Assist in scheduling assessments and managing exam timetables and logistics. Prepare and securely handle assessment papers and submissions. Record and process assessment results, resits, and academic appeals. Liaise with academic staff, invigilators, and external assessors as needed.
3.

Student Finance Services

Provide administrative support for student finance applications, grant, and fee-related processes. Guide students through financial application procedures and eligibility checks. Record and follow up on outstanding documentation or fees. Maintain accurate financial records in line with institutional and funding guidelines.
4.

Attendance Services

Monitor student attendance and update records using institutional internal systems. Generate reports to support academic and pastoral teams. Follow up on unexplained absences and contribute to early intervention processes. Ensure attendance data supports compliance with funding and visa requirements.
5

. Enquiries and Frontline Support

Act as a first point of contact for student and staff enquiries for all departments (in-person, email, phone). Provide accurate, timely, and helpful information or refer queries to relevant departments. Log, track and follow up on enquiries where necessary
Contribute to a positive student experience by delivering outstanding customer service.

General Duties

Support enrolment events, open days, assessment periods, and other student-facing activities. Maintain confidentiality and adhere to data protection regulations (e.g. GDPR). Identify opportunities for process improvements and contribute to service reviews. Undertake training and professional development as required. Carry out other administrative tasks in line with the role.

This is not a complete statement of all the duties and responsibilities of this post. The post holder may be required to carry out other duties in keeping with the nature of the post.

Person Specification:

Essential:

Proven administrative experience in a customer-focused environment. Strong interpersonal and communication skills, both verbal and written. Good working knowledge of Microsoft Office (Word, Excel, Outlook). Excellent attention to detail and organisational skills. Ability to manage multiple tasks and work to deadlines. Commitment to high standards of customer service.

Desirable:

Experience working in an educational setting. Familiarity with student record systems Knowledge of assessment cycles and/or student finance processes.
Understanding of attendance monitoring processes and compliance obligations.

Job Types: Full-time, Permanent

Pay: 25,500.00-26,000.00 per year

Benefits:

Casual dress
Work authorisation:

United Kingdom (required)
Work Location: In person