Job Description

About Gambado Chelsea

Gambado Chelsea is one of London's largest and most established soft play centres, proudly serving families for over 20 years. We specialise in providing safe, clean and fun play experiences for children aged 1-11, with birthday parties forming a significant part of our business offering.

The Role

We are seeking an experienced General Manager to oversee the complete operational management of our busy Chelsea venue during a maternity cover period. This is an excellent opportunity for a proven leader to take charge of all aspects of venue operations while maintaining our high standards of safety, cleanliness and customer experience.

Key Responsibilities

Overall venue management:

Complete operational responsibility for day-to-day running of the centre

Health & Safety:

Ensure full legal compliance and maintain our industry-leading safety standards

Cleanliness standards:

Maintain exceptional cleanliness and presentation throughout the venue

Team leadership:

Manage and motivate a team of 40 staff members, ensuring they remain friendly and engaged

Customer service:

Act as the face of the venue, delivering outstanding customer experiences

Financial management:

Oversee budgets, monitor performance and control costs

Stock management:

Maintain optimal stock levels across all areas

Marketing liaison:

Work directly with our marketing department to drive business growth

Event coordination:

Oversee our busy birthday party programme and special events

Compliance:

Ensure all regulatory requirements are met and maintained
Essential Requirements

3+ years

General Manager experience in soft play, leisure or similar customer-facing environment Proven track record of managing large teams (30+ staff) Excellent customer service and communication skills
Personal Qualities

Friendly:

Natural ability to connect with customers and team members

Detail-oriented:

Meticulous attention to safety, cleanliness and operational standards

Able to execute:

Strong track record of turning plans into results

Hardworking:

Committed to excellence and willing to lead by example

Proactive:

Anticipates issues and takes initiative to solve problems
What We Offer

Competitive salary of 40,000 - 45,000 Opportunity to manage one of London's premier soft play venues Potential for permanent employment following maternity cover period Work with an established, family-friendly brand with over 20 years of success
Job Types: Full-time, Permanent, Temp to perm
Contract length: 7 months

Pay: 40,000.00-45,000.00 per year

Benefits:

Company events Discounted or free food Employee discount
Schedule:

Monday to Friday Weekend availability
Application question(s):

What previous experience do you have managing leisure or entertainment venues?
Work Location: In person

Reference ID: GAMCHS
Expected start date: 22/09/2025