Job Description

GM

REPORTS TO:

Head Office & Company Directors

ROLE PURPOSE:

To direct and support Hotel Managers to achieve consistent delivery of the very best service for our clientele through a fully compliant, profitable and well run hotels.

To continually drive standards to ensure that the company objectives are met.

To direct and support Managers to ensure the sites are fully compliant with current regulations and ensure that records are kept up to date and stored correctly (GDPR COMPLIANT).

Key Duties & Responsibilities

Ensure that all business unit is operating in alignment with company standards, policies and procedures to provide the highest standards of service as determined by our customers and stakeholders .

Identify areas of non-compliance through the use of auditing and any other tools you may use.

Assist the Managers with achieving their goals and objectives as outlined in their job descriptions through guidance and the development of comprehensive and time bound action plans and carry out quarterly performance reviews.

Ensure effective communication is upheld throughout the company, by all staff, at all times. Any correspondence that is time sensitive, from any source - i.e. with a deadline or marked high priority - must be acknowledged and responded to within twenty-four hours. All correspondence must be acknowledged and responded to within five days (cc head office in emails).

Take appropriate and swift remedial action using the expertise available within our company to performance manage any Managers who fail to meet expectations or objectives relevant to their role and job description. Any action in regards to Managers must be discussed with Head Office.

To be responsible for a culture of continuous quality improvement and assurance across all services provided by the company whilst embedding a framework that encourages ownership and accountability and promotes innovation and problem solving at all levels.

Work closely with Senior Management to devise policies and procedures to support excellent service delivery and staff development.

Lead and assist in investigations of serious untoward incidents, including a root cause analysis and writing reports with findings and recommendations.

Take general responsibility for Health and Safety, Human Resources and Fire Safety. Ensure all staff are aware of their responsibilities under current legislation, ensuring compliance within the legislative framework and company policies and procedures.

Through effective quality management ensure that all of our customers receive the highest standards of service which meets their needs with a person centred approach and satisfies all legislative requirements and company standards.

Ensure that staff are keeping up with their CPD - continuous professional development - through monitoring the training programmes with the Managers at each site and encourage and assist with e-learning.

Submit a ninety-day plan of action forecasting the requirements expected for the following three months and outlining the clear goals and objectives for the months ahead. This report is to include a breakdown for each site and monthly meetings are to be scheduled and conducted to effectively review progression.

To be responsible for all websites and social media. Ensure all platforms are kept up to date and are continually reviewed.

Take general responsibility for the groups IT systems and infrastructure and ensure that all anti-virus and security programs are kept up to date.

Spearhead the control of any pandemics or outbreaks across the hotels including influenza, Covid-19 or any other diseases.

Financial Management Responsibilities

To maximise average room rate income to ensure a viable and profitable business.

Communicate regularly with the Hotel Managers to ensure room rates are aligned to any nearby events.

Complete weekly flash reports. Using the flash reports monitor, analyse, identify trends and address any issues immediately.

Quarterly Operational Audit to be carried out for all Hotels, to include revenue, purchasing, evidence cost benefits and other associated costs with the hotels.

To be familiar with equipment the hotels use such as blast chillers and fryers which may need replacing over time.

To assist with creating operating and business plans for future, including development and renovation projects for hotels within the portfolio and ensuring that these are achievable.

Establish clear KPI's and performance targets for the Hotel Managers to achieve in accordance with their contractual obligations and ensure that they are monitored and delivered on a quarterly basis.

Ensure that all bills are accounted for and received and regularly ask Managers to review to ensure that they are being charged the correct rate for their needs. Anyone or organisation that is not must be assessed immediately and the adjustment processed.

Monitor Debtor balances weekly and track all overdue debts to ensure all outstanding fees are collected promptly.

To keep well informed and up to date on all local authority tenders and grants for staff training and employment and any other financial subsidies that may come available from time to time and apply expediently.

You must instil discipline on all Managers and Senior staff that all expenditure must be carefully analysed to ensure the benefits occurring are greater than the costs incurred and competitive bids are taken for all capital expenditure.

Extra Duties & Expectations

You may be required to be on call for any of the hotels.

You may be required to step in as an interim manager if the need arises for any of the business units.

You must ensure development of your own through e-learning that would be beneficial to better fulfil your role within the Company.

In this role you will be privy to information that could be sensitive and confidential. Such information must not be shared with anyone without the express written permission of the Company.

This is not an exhaustive list and may be reviewed at any time to reflect current or changing practices.

Criteria

Relevant management experience in a similar environment.

Excellent interpersonal skills and proven ability to influence others to achieve and manage change.

Ability to analyse complex issues, identify potential solutions and reach sound judgements and decisions.

Ability to develop and deliver projects on time.

Excellent understanding of the regulations of the Health & Safety Act 1974.

Strong level of hygiene

Excellent written and verbal communication capabilities.

Well organised with good time management skills and the ability to work on your own initiative and facilitate the work of others.

Ability to form positive relationships with colleagues and have a pragmatic approach to managing underachievers.

Flexibility and ability to cope and adapt with a changing environment.

Job Types: Full-time, Permanent

Pay: 37,000.00-45,000.00 per year

Additional pay:

Performance bonus
Benefits:

On-site parking
Education:

Bachelor's (required)
Experience:

Hotel management: 7 years (required)
Licence/Certification:

Driving Licence (required)
Work Location: In person

Expected start date: 01/08/2025