Job Description

General Manager

Location: Bishop's Stortford

Salary: 35,000 - 50,000 per year (depending on experience)

About Us

Founded in 1999, Source Facilities is a family-run Facilities Management company with a strong reputation for reliability, quality, and a genuine personal touch. Based in Bishop's Stortford, we deliver maintenance and project services to commercial properties across London and the South East.

We're proud to be known for doing things the right way -- with care, consistency, and attention to detail. As we continue to grow, we're looking for an Operations Director to lead our operational delivery, drive business development, and help steer the next stage of our journey.

About the Role

This is a senior leadership role, responsible for overseeing all day-to-day operations within the business -- from reactive and planned maintenance to project delivery -- while also driving commercial growth and client satisfaction.

You'll lead a small, talented team, ensuring jobs are delivered safely, efficiently, and profitably. You'll also take an active role in developing new opportunities, nurturing client relationships, and shaping the future direction of the company alongside the Directors.

It's a hands-on, varied position ideal for someone with strong operational experience in Facilities Management who enjoys combining leadership, business development, and client engagement.

Key Responsibilities

Operational Leadership

Oversee all operational functions across reactive, planned, and project works. Lead, motivate, and develop office and field teams to deliver exceptional service. Ensure all jobs are completed on time, within budget, and to the highest standards. Maintain compliance with health and safety, quality, and environmental policies. Monitor KPIs, service levels, and financial performance across contracts.

Commercial & Business Development

Identify and pursue new business opportunities within the FM and maintenance sector. Build and maintain strong client relationships, ensuring repeat and referral business. Support the tendering and quoting process for new contracts and project work. Work with the Managing Director to shape pricing strategies and service offerings. Attend client meetings, site visits, and networking events to promote the company.

Strategic Support

Contribute to the long-term growth and development strategy of the business. Help streamline processes and improve operational efficiency. Provide input into recruitment, training, and succession planning. Represent the company's values and uphold its reputation in all interactions.

What We're Looking For

Strong background in Facilities Management, Building Maintenance, or a related operational leadership role. Proven ability to manage teams and deliver high-quality service across multiple clients and sites. Experience in business development, client retention, or contract management. Excellent communication and organisational skills. Commercially minded, confident in managing budgets and driving profitability. Proactive problem solver with a hands-on approach. Proficient in Microsoft 365 and CAFM systems (Joblogic or similar). A collaborative leader who fits naturally into a close-knit, family-run business culture.

What We Offer

Competitive salary of 40,000 - 50,000 per year (depending on experience). The opportunity to shape and grow with a respected, family-run company. Genuine input into company strategy and decision-making. Supportive, down-to-earth working environment. Long-term career growth and development opportunities.
Job Type: Full-time

Pay: 35,000.00-50,000.00 per year

Work Location: In person