Job Description

Job Title:

General Manager (Full-Time)

Location:

Norwich - Asian-Fusion Buffet Restaurant

Employment Type:

Full-time

Salary:

45,000 -50,000 per year (depending on experience)

About the Role

Barfection is proud to be recruiting on behalf of an exciting Asian-fusion buffet restaurant in Norwich, seeking a dynamic and experienced

General Manager

to take the lead in all aspects of front- and back-of-house operations.


This is a full-time, hands-on leadership role perfect for someone with a strong background in hospitality management who thrives in fast-paced, high-volume environments. You'll be responsible for overseeing daily service, managing a large team, ensuring excellent customer experiences, and driving both operational efficiency and team morale.


As General Manager, you'll play a central role in shaping the culture of the venue, ensuring that service is seamless, food quality is consistent, and every guest leaves satisfied. This is an opportunity to make a real mark on a vibrant, growing brand that celebrates flavour, freshness, and fun.

Key Responsibilities

Oversee all aspects of the restaurant's operations, from service and staffing to finances and compliance Lead, train, and inspire a diverse front-of-house and kitchen team Ensure excellent customer service across all touchpoints and respond to guest feedback Manage rotas, recruitment, and team performance with a focus on retention and growth Monitor daily revenue, control costs, and meet financial targets Ensure health & safety, hygiene, and licensing compliance are consistently upheld Work closely with the Head Chef and kitchen team to ensure smooth coordination and food consistency Lead by example on the floor, maintaining high energy and visibility during busy services Drive marketing initiatives, local engagement, and seasonal events with the support of ownership

Ideal Candidate

Proven experience as a General Manager or Senior Manager in a fast-paced hospitality environment Experience managing high-volume, buffet-style or casual dining venues is highly desirable Strong leadership and team development skills Solid understanding of restaurant finances, stock control, and reporting Confident in delivering excellent guest experiences and handling complaints professionally Organised, proactive, and capable of making data-driven decisions under pressure Up-to-date food safety and health & safety qualifications Enthusiastic about Asian cuisine and committed to maintaining high-quality standards Flexible availability, including weekends and evenings

Work Schedule

Full-time (average 45-48 hours per week) Primarily on-site, with a flexible schedule to match the needs of a busy venue Weekend and evening availability required

What We Offer

A competitive salary and performance-based bonuses Full ownership of daily operations and decision-making freedom A vibrant, supportive team culture Discounts on food and drink Opportunities for progression as the brand expands * A unique chance to lead a well-loved venue in the heart of Norwich's dining scene