Job Description

About Fence Gate

The Fence Gate is an award winning, independent, family run business, celebrating over 40 years.

Sitting within a stunning Georgian property the business comprises of a cosy pub & bar, 1AA rosette restaurant and two wedding / event spaces. Fence Gate Lodge is adjacent, a luxurious 5boutique hotel, offering 24 stunning bedrooms and further event space to host intimate weddings and events. We pride ourselves on outstanding guest experiences, warm service and beautiful rural surroundings.

The Role

We are looking for a hands-on General Manager to lead, manage and enhance all aspects of the Fence Gate venue. Delivering excellent guest service, financial performance and ensuring the brand's high standards are upheld across hospitality, accommodation, food & beverage and events.

Key Responsibilities

Operations Management

Oversee daily operations across all departments: food & beverage, accommodation, events, housekeeping, reception, and grounds. Ensure smooth service and world?class guest touchpoints.

Staff Leadership

Recruit, train, motivate and manage all staff. Build strong teams, conduct reviews, deliver training, and lead by example.

Financial Performance

Own profit & loss, budgeting, forecasting. Monitor revenues and costs, implement cost control, maximise yield, and set/achieve targets.

Guest Experience & Quality

Maintain and improve service standards, cleanliness, quality, and comfort. Handle feedback and ensure compliance with accreditations.

Events & Banqueting

Manage and grow events business including weddings and conferences. Ensure smooth operations and coordinate with marketing.

Health, Safety & Compliance

Ensure compliance with food safety, hygiene, licensing, health & safety regulations, and ensure staff training.

Marketing & Sales

Work with marketing to promote venue, generate business, maintain online presence, and grow revenue streams.

Maintenance & Facilities

Oversee building and grounds maintenance, ensure excellent condition, and manage refurbishment projects alongside Directors.

Administration & Reporting

Prepare reports for senior management, monitor KPIs, manage supplier contracts, inventory, and purchasing.

Person Specification / Skills & Experience

Significant senior management experience in hospitality Experience with AA star/gold ratings or similar accreditation schemes Strong leadership skills Experience in large?scale events / weddings / conferences Financial acumen; P&L, budgeting, cost control Knowledge of hospitality tech / PMS / booking systems Customer service orientation; attention to detail Background in rural / lodge or high?end hospitality Knowledge of health & safety, licensing, hygiene Marketing / sales / digital skills Excellent communication & interpersonal skills Resilience, problem?solving under pressure

Benefits

Competitive Salary Pension Scheme Opportunity for Professional Development within the Group Staff Discount On-Site Car Parking Opportunity to lead this well established and much-loved business
Job Type: Full-time

Pay: 45,000.00-50,000.00 per year

Benefits:

Discounted or free food Employee discount On-site parking
Ability to commute/relocate:

Burnley BB12 9LY: reliably commute or plan to relocate before starting work (required)
Experience:

Hospitality management: 2 years (required)
Work Location: In person