Job Description

Doubletree by Hilton Dartford Bridge, Masthead Close, Crossways Business Park, Dartford, Kent, DA2 6QF
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Klarent Hospitality are recruiting for a General Manager to lead the team at DoubleTree by Hilton Dartford Bridge.
The Person:

• Proven experience as a General Manager, or in a senior leadership role, in the hospitality industry; preferably within a branded hotel environment.
• Strong financial acumen and the ability to manage budgets, forecasts, and P&L statements.
• Excellent leadership, communication, and interpersonal skills with a demonstrated ability to motivate and inspire a team.
• In-depth knowledge of hotel operations, revenue management, and guest service excellence.
• A strategic mindset with the ability to drive performance, increase profitability, and enhance the guest experience.
• Passion for hospitality and a commitment to delivering exceptional service.
• Strong problem-solving skills and the ability to make decisions under pressure.
• A track record of success in achieving business targets and goals.
• Flexibility, adaptability, and the ability to thrive in a fast-paced environment.

The Role:

• Develop and implement business strategies to maximise revenue, occupancy, and profitability.
• Manage budgets, financial forecasts, and cost controls to ensure the hotel's financial objectives are met.
• Oversee all hotel operations, including front office, food and beverage, housekeeping, and leisure, ensuring efficient and effective management.
• Lead, motivate, and develop a diverse team, fostering a culture of excellence, teamwork, and professional growth.
• Maintain and exceed guest satisfaction targets, ensuring a high standard of service across all guest touchpoints.
• Build and maintain relationships with key stakeholders, including guests, suppliers, brand and corporate teams.
• Support local marketing and sales efforts to promote the hotel and drive performance.
• Ensure compliance with Hilton brand standards, health and safety regulations, and relevant legal frameworks.

What will it be like to work for Klarent Hospitality?
Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We nurture talent and smart investment to drive superior performance and growth. We offer our employees excellent opportunities to grow and develop within our portfolio along with the following benefits:

• Competitive salary and performance related bonus
• Professional development and training opportunities tailored to your individual needs.
• Opportunity to be part of a forward thinking, driven team of General Managers operating across the UK&I.
• Staff, Friends & Family discount within Klarent Portfolio of hotels and also within the wider Hilton network of hotels.

Skills Required