Job Description

Title:

General Manager

Location:

Gillingham, Kent

Salary:

Competitive salary and performance-based incentives

Duration:

Full Time, Permanent

About us

Avenue Tennis is more than a tennis club, we are a lifestyle destination. We offer world-class tennis and racquet facilities with 17 state-of-the-art indoor and outdoor courts, a premium gym, inspiring fitness classes, a luxury wellness suite, personal training, expert support, and a beautiful restaurant & bar. We blend sport, wellness, relaxation, and hospitality in one cohesive experience.

Our mission is to inspire people to play, move, relax, and enjoy. We pride ourselves on outstanding member experience, innovation and a culture of excellence.

About you

You are an experienced leader with a proven track record leading dynamic, multi-faceted operations - ideally within leisure, sport, wellness, or hospitality. Commercially astute, you bring proven financial acumen, with hands-on experience in budgeting, P&L responsibility, and cost control.

A natural people leader, you excel at recruitment, staff development, coaching, and motivating teams to perform at their best. You are passionate about delivering outstanding customer experiences and pride yourself on creating a premium environment for members and guests alike.

With experience in marketing, events, and community engagement, you have a good commercial instinct and the ability to spot and maximise business opportunities. You balance operational detail with strategic thinking and thrive on problem-solving, organisation, and resilience.

Flexible and hands-on, you're prepared to work evenings and weekends as needed to support the success of the business.

About the role

We are seeking a dynamic, experienced General Manager to lead and grow all aspects of our operations. This is a unique opportunity to shape and grow a flagship facility in Kent, leading an ambitious and passionate team that prides itself on excellence.

You will be responsible for ensuring operational excellence across tennis, fitness, wellness, food & beverage, and member services. Alongside driving financial performance, you'll cultivate a strong team culture and continue to elevate the Avenue Tennis experience.

Benefits:

Membership privileges, access to wellness and gym facilities. Professional development opportunities. Company Pension Scheme Holiday allowance increasing through company loyalty program Length of Service Awards Complementary Club Membership Free Parking & Refreshments

Key responsibilities

Provide strategic leadership, direction and vision across all departments (tennis academy/coaching, gym & classes, wellness & spa, restaurant/bar, membership services). Develop and implement business plans to meet or exceed membership, revenue and profitability targets. Ensure high-quality customer/member satisfaction and retention; maintain the premium standard of service. Oversee staffing: hiring, training, performance management, scheduling, and fostering a strong team culture. Manage budgets, forecasts, and financial reporting; identify cost efficiencies and opportunities for growth. Monitor and maintain all facilities and equipment to the highest standards. Drive marketing, promotions, and events to maximize engagement, participation, and brand awareness. Ensure compliance with health & safety, legal, licensing, and regulatory requirements. Introduce innovations and improvements (service enhancements, digital tools, membership experience, etc.).
We aim to employ motivated people to continue to represent Avenue Tennis as an employer of choice whilst delivering an exceptional service to our members and guests. If you're ready to lead Avenue Tennis into its next chapter of growth and excellence, we'd love to hear from you.

Please send your CV and a covering letter outlining your relevant experience and vision for the role to hr@avenuetennis.co.uk by the 15th of October 2025

Please note that all employees complete our screening process which includes a criminal check, any offer of employment is conditional and based upon successful completion of the screening process.

Please read our Candidate Policy: http://avenuetennis.co.uk/candidate-policy

NO AGENCIES PLEASE

Job Types: Full-time, Permanent

Work Location: In person