Job Description

Job Overview:

We are seeking a proactive and experienced General Manager to lead our residential lettings business in Bristol. The role involves full operational responsibility, including the direct management of Property Managers and office staff, with a focus on delivering excellent service, maintaining compliance, improving business processes, and driving sustainable growth.

You will play a key role in shaping business strategy establishing internal processes, managing people and performance, overseeing operational systems, and reporting directly to the Board of Directors.

Key Responsibilities:

People & Team Management

Lead and manage Property Managers and support staff, ensuring consistent high levels of performance and compliance.

Conduct regular 1-to-1s, performance reviews, and identify staff training and development needs.

Lead recruitment and onboarding of new staff.

Foster a positive and accountable team culture that supports staff growth and retention.

Business Operations

Set up, document, and maintain efficient business processes and administrative systems.

Identify, review, and rectify inefficiencies in workflows and service delivery.

Oversee health and safety compliance across the business and managed properties.

Approve contractor payments and periodically audit associated documentation for compliance and accuracy.

Managing the office space.

Financial & Account Management

Monitor and manage office spend, ensuring alignment with budgetary goals.

Oversee rent collection and contractor payments; ensure accurate financial reporting.

Periodically audit accounts and operational paperwork to ensure accuracy and compliance.

IT & Systems Oversight

Assess and manage CRM systems and other operational software.

Oversee digital process improvements, including automation opportunities and reporting tools.

Business Development

Lead on strategic planning, ensuring the business is structured, resourced and aligned for future growth.

Develop and embed a clear business proposition and core company values - to underpin the daily work and performance metrics.

Identify and develop new revenue streams to diversify the business.

Continuously assess market trends and business performance to make strategic recommendations to the directors.

Reporting & Compliance

Deliver regular operational and financial reports to the owner, highlighting key performance indicators and areas for improvement.

Ensure ongoing compliance with lettings legislation, internal policies, and external regulatory standards.

Developing and maintaining reporting metrics for all aspects of the business.

Requirements:

Proven experience managing teams within a residential lettings or property management environment.

Demonstrated experience in staff development, training, and recruitment.

Strong leadership, communication, and organisational skills.

In-depth knowledge of lettings legislation, health and safety compliance, and operational best practices.

Commercial acumen and experience in identifying and delivering new income opportunities.

Experience with CRM systems, digital tools, and financial oversight.

A proactive mindset with a commitment to continuous improvement and operational efficiency.

Job Types: Full-time, Permanent

Pay: 35,000.00-37,500.00 per year

Work Location: In person