Job Description

Job Specification: General Manager (Operations & Office Management)

Job Title:

General Manager - Operations & Office Management

Reports to:

Director

Role Purpose:

The General Manager is responsible for the overall leadership and management of the company's operations, office administration, customer service, and compliance. This role combines strategic oversight with hands-on involvement in daily activities, ensuring smooth business operations, customer satisfaction, and sustainable growth.

Key Deliverables:

Lead and coordinate all business functions including collections, counting, logistics, HR, finance, and compliance. Ensure contracts are mobilised effectively and deliver consistently against customer expectations. Supervise and support drivers, counting staff, and office personnel while maintaining strong customer relationships. Oversee banking, reconciliations, invoicing, and reporting, ensuring financial accuracy and timely communication with customers. Manage vehicles, facilities, equipment, and IT systems, ensuring compliance with security, health & safety, and GDPR standards. Take a hands-on role when required, assisting with cash handling, reporting, driver support, office administration, and general enquiries. Pursue new business opportunities, respond to tenders, and contribute to the company's growth strategy.

Educational Qualifications:

Bachelor's degree in Business Management, Finance, Logistics, or equivalent professional experience.

Skills & Competencies:

Strong leadership and ability to manage multiple responsibilities. Financial acumen with experience in reconciliations, reporting, and budgeting. Excellent organisational and problem-solving skills. Effective communicator with customers, staff, and senior stakeholders. Adaptable and willing to take a hands-on approach when needed. Knowledge of compliance, security, and health & safety standards.
Job Type: Full-time

Pay: 45,000.00-55,000.00 per year

Benefits:

Company events Free parking * Sick pay