Job Description

Job Summary

We are seeking a talented and experienced General Manager at our brand new Hampstead Heath location (opening in February 2026) to lead our front of house team in delivering exceptional and knowledgeable customer service. This role will also include being accountable and the first point of contact for all restaurant based operations. The ideal candidate will possess a strong background in the day to day running of a busy restaurant as well as understanding the complexities of multitasking and being organised. They must have a passion for hospitality, team management and delivering a rememberable experience for all our guests. As mentioned, as the General Manager, you will oversee all operations, ensuring that our menu items both food and beverage are being prepared to the highest standards of quality and safety.

Duties

Supervise and manage all waiting staff, fostering a collaborative and efficient working environment along with creating rotas. Oversee both coffee and kitchen departments ensuring they are inline with our processes, adherence to recipes and our presentation standards. Maintain high standards of food safety and hygiene throughout the work space and storage areas. Have a focus on business growth and networking within the community. Train and mentor your staff and leadership teams, holding them accountable to all food safety practices and our operational procedures. Oversee inventory levels and ordering front of house supplies as needed. Collaborate with all department staff to ensure seamless service and guest satisfaction. Monitor the restaurants performance metrics, adjusting processes as necessary to improve efficiency. Help the senior management team create future events and evening offerings.

Experience

Proven experience as a General Manager or in a similar role within a high-volume environment. Experience and examples of going above and beyond for customers. Strong relationship building and methods of developing a strong operating team of supervisors and seniors. Demonstrated leadership abilities with experience in supervising and managing a diverse team. Excellent organisational skills with the ability to multitask effectively in a fast-paced environment and plan months ahead. A passion for hospitality and commitment to delivering outstanding experiences. Comfortable using different systems to run the day to day operations, ie POS, ordering, health & safety platforms.

What we can offer:

Competitive salary based on experience. Genuine progression to grow within the business. Join a young dynamic, energetic and passionate team. Free coffees and food per working day. 50% staff discount off food and drink when not on shift A work life balance with minimal evening work beyond 6pm (subject to change) 42 hour a week salaried contract
Some training will be required once the successful candidate has been hired at our flagship shop in Harpenden, Hertfordshire. This location is a 10 minute walk from Harpenden train station.

About Brad & Dills

Brad and Dills is built on a passion for quality and premium service within the hospitality sector. At all of our sites we offer specialty coffee and fresh filled bagels. Our flagship restaurant in Harpenden also offers a breakfast and lunch service. We strive to offer friendly and welcoming customer service throughout our business.

Brad & Dills was founded by two friends who grew up in Hertfordshire. Their mission was to bring a well rounded quality food and drink business using the industry experience they learnt in London and other cities across the globe. They realised that their home county needed a business like this and therefore set out to create Brad & Dills.

The business started in 2021 through the challenging COVID outbreak but navigated successfully through it and now has 4 sites, all of which have been very successful and are continuing to grow in popularity.

If you are passionate about hospitality, people, staying organised and are eager to contribute to a thriving business, we encourage you to apply for this exciting opportunity with us!

Check us out at www.bradanddills.com!

Job Type: Full-time

Pay: 38,000.00-42,000.00 per year

Benefits:

Casual dress Company pension Discounted or free food Employee discount On-site parking Store discount
Experience:

General Manager: 2 years (required)
Work Location: In person