Job Description

General Manager - Boutique Hotel & Pub (Salisbury)

Location:

Salisbury, Wiltshire

Salary:

30k-40k pa DOE (plus TRONC)

Job Type:

Full-time, permanent

Are you a natural leader with a passion for hospitality, people, and performance?
We're seeking a

General Manager

to take the reins of our

boutique hotel and pub in the heart of Salisbury,

a historic venue with a loyal local following, a steady stream of walkers, and visitors from across the world.

This isn't just any hospitality role. We're a business built on structure, creativity, and community; and we're looking for someone who can combine all three.

About the Role

As General Manager, you'll be responsible for leading the daily operations of both the hotel and pub ; ensuring exceptional guest experiences while driving commercial success. You'll have the autonomy to make real impact, supported by a strong operational structure and clear KPIs.

Your leadership will be hands-on, visible, and inspiring, equally at home behind the scenes managing costs and compliance as you are front of house engaging with guests and the team.

Key Responsibilities

Lead, train, and motivate your team to deliver outstanding guest experiences. Oversee day-to-day hotel and pub operations, ensuring smooth and efficient service. Monitor KPIs across sales, labour, and GP, ensuring business targets are met. Drive local marketing and social media initiatives to grow awareness and bookings. Maintain high standards of cleanliness, presentation, and compliance. Conduct regular team training and performance reviews. Participate in weekly and monthly management meetings, contributing ideas and insights. Build relationships with local suppliers, community groups, and tourism partners.

About You

Proven experience in a management role within hospitality (hotel, restaurant, or pub). Strong leadership, communication, and organisational skills. A hands-on manager who leads by example and thrives in a fast-paced environment. Commercially minded with confidence in reading reports and managing budgets. Creative with marketing and social media; able to bring the venue's story to life. Passionate about people, hospitality, and delivering excellence every day.

What We Offer

Competitive salary plus excellent TRONC Ongoing training and professional development Supportive management structure with regular reviews and meetings Opportunity to shape a thriving, historic venue at the heart of Salisbury life
If you're ready to lead a team, grow a business, and bring a touch of magic to a place steeped in history,

we'd love to hear from you.

Apply today with your CV and a short cover note explaining why you're the right fit.

Job Types: Full-time, Permanent

Pay: 35,000.00-40,000.00 per year

Benefits:

Company pension Discounted or free food Employee discount Free parking On-site parking
Work Location: In person