Job Description

This is more than a management role

This is your chance to lead a high-energy fitness community, change lives every day, and build a team that delivers real results in a gym where people genuinely belong.

If you live for performance, people, and purpose then this is your environment and you're the person we're looking for.

About Transform Hub

Transform Hub is a nationwide fitness facility dedicated to transforming people's lives physically and mentally through fitness, nutrition, accountability, and fun.

We've helped thousands of members achieve life-changing results through our high-impact weight-loss and fat-loss programmes, powered by extraordinary, fun workouts and an incredible support system where people feel genuinely part of something bigger than just a gym.

Our award-winning model has positively influenced countless lives across the UK, and now it's your chance to make a real difference in the communities of our sites in Rotherham, Doncaster and as we expand sites further into Sheffield & South Yorkshire!

We are now seeking a

General Manager

to lead daily operations, drive membership growth, and create a positive, motivating, high-energy environment that members genuinely love returning to.

Position Overview

The General Manager is responsible for the overall performance, standards and profitability of the facility, with a focus on:

Membership sales Customer experience Staff leadership and performance Strict adherence to Transform Hub systems and processes
You will be the face of the Hub; visible on the floor, leading from the front, setting the pace for both staff and members. You will go first on hard things, inspire through action, and keep your team close with clear communication and respectful candour.

You will be personally accountable for the success of the site, working directly with the Owner to deliver both outstanding results and a powerful community culture.

At the heart of this role is one mission:

To help your team and your clients to #BeMore in confidence, consistency, health, and life by delivering life changing results and creating a community where everyone feels welcome and wants to belong.

Key Responsibilities

Leadership & Culture

Lead by example, be visible, proactive, and the face of the Hub Create a fun, positive, high-energy environment Build a culture of teamwork, accountability, and respectful candour Support members and staff to #BeMore Coach sessions when required and set the bar with a high-standard personal training delivery

Sales & Growth

Meet and exceed all sales quotas Deliver daily sales training, role plays, and performance tracking Ensure consistent follow-up on leads, conversions, reactivations, and upsells Monitor Databox, HubDash, payment status, and contracts

Client Journey & Retention

Ensure all client journey and retention strategies are followed Oversee exit interviews, member engagement, and attendance Audit coaches and retention managers for full compliance

Operations Management

Maintain a clean, organised, fully functional facility Monitor daily checklists, reports, staff schedules, and tasks Enforce brand standards, franchise processes, and confidentiality

Staff Management

Weekly team meetings, coaching sessions, and 1-to-1s Oversee training, rotas, HR processes, disciplinaries and audits

Required Skills & Qualities

High-energy with a genuine passion for helping others Strong empathy, compassion, and positivity Professional team player with a strong work ethic Commercially aware and understands profitability Exceptional customer service skills Able to greet every member by name within 10 seconds Passionate about motivating and uplifting people in every class Organised, adaptable, detail-driven Maintains confidentiality and avoids conflicts of interest

Why Join Transform Hub Rotherham?

Part of a nationwide, fast-growing franchise brand Part of a wider regional team including our Rotherham site Proven results-focused model Genuine community impact Strong leadership support Long-term career progression Further sites lined up for Sheffield & South Yorkshire

Compensation:

Basic 38,000 - 42,000 Competitive Bonus scheme with On Target Earnings 52,000+

Apply Now

Apply with your CV and a short statement outlining:

Your leadership experience Your background in fitness, sales, or customer service Why you want to lead a Transform Hub
Job Type: Full-time

Pay: 38,000.00-52,000.00 per year

Benefits:

Free fitness classes Free parking Gym membership On-site gym On-site parking
Application question(s):

Have you previously managed a team with performance targets (sales, retention, KPIs)? Have you been responsible for converting enquiries into paying members/clients? This role includes early mornings, evenings and some weekends. Are you comfortable with this long-term? This is not a desk-only role. Are you happy being on the gym floor, coaching sessions, speaking to members daily and leading from the front? How do you hold a team member accountable if they're well-liked but underperforming? Why does the General Manager role at Transform Hub appeal to you specifically?
Work Location: In person