Job Description

Rev up your career with us! Join our Gemini ARC team as we pave the way for car accident repair excellence. We're seeking skilled technicians who are ready to transform dents and dings into works of automotive art. If you have a passion for precision and a drive for perfection, this job is for you!

ROLE TYPE:

General Manager

REPORTING TO:

Operations

STAFF REPORTING TO THE JOBHOLDER:

All staff within the location business.

MAIN PURPOSE OF ROLE:

To control all the activities within the site, ensuring that all work is undertaken in a timely and correct manner, ensuring customer care/satisfaction. To always maximise the profitability and reputation of the business, include day-to-day control of the site.

MAIN TASKS

Organise the required staffing levels so that the business can run at optimum efficiency without jeopardising both the quality and profitability of repairs within the business. Shall be primarily responsible for recruitment and liaise with the Training Department regarding training needs. Deal with staffing issues on a day-to-day basis including Annual Reviews, Disciplinary, and Grievance. Have sufficient knowledge of what skills are required from these staff. Audit the body shop to ensure that there are no delays and that productivity is maintained. Ensure that the business is operating within the requirements of the customers SLA's; to achieve this, you must understand the requirements and drivers so that we can demonstrate a commitment to our customers. Ensure all operations are completed to the highest standard throughout the business and in line with the requirements of BS10125:2022, and that we can demonstrate an audit trail within the site to prove this happens, to prevent any loss of approval by insurer/manufacturer. Also demonstrating the highest customer satisfaction, you can offer. The post holder will deal with all complaints and manage to resolution and will submit reports in relation to any formal complaints to the directors as required. Report, discuss, understand, and control the measurements within each area of the business, KPIs, profit margins and forecast results regularly to be proactive to the measurements at any point in time. These measurements need to be kept in line with the budgets and requirements of the business. To be aware of all the housekeeping and health and safety regulations and policies applicable to the business and ensure the site/staff always operate within the law. The post holder will be required to monitor working practices at the site and to offer guidance and instruction to staff as required. To conduct full health and safety audits at the site as and when required. The post holder will be pro-active in developing trade accounts, and insurer relationships. Will be primarily responsible for the maintenance of current relationships and will develop a marketing strategy to maximise business. The post holder is responsible for the growth of the sales revenue, and overall profitability, this will be demonstrated through the monthly P+L accounts. They will be required to report to the board and to prepare reports as and when required. Responsible for undertaking quality checks the post holder will have day-to-day involvement in this activity and will ensure that all jobs are being undertaken professionally and correctly and that final quality checks are undertaken in line with BS10125:2022 or any other applicable standard. The post holder will have primary responsibility for all compliance issues and must maintain all records which are required. Audit job cards to ensure that they are completed correctly and be ultimately responsible for any required disciplinary action. Audit the Bodyshop tools and equipment to ensure they are in good working order. Ensure that there is control of all waste materials, power, and heating, having overall responsibility for the security of the building and the equipment within it.

PAY AND BENEFITS:

Salary will be discussed at the interview and is dependable on experience. A minimum of 3 years' experience in a similar role or within the industry is desirable.

Hours are 8am - 5pm Monday - Friday, 30-minute lunch break.

Competitive salary plus bonus. 30 days holiday including public holidays, plus additional days with service. Pension contributions. Recommend a friend technician bonus incentive. Long service awards. Colleague recognition scheme. Health cash plan: claim back medical costs. Rewards platform: high street discounts. Cycle to work scheme.
Job Types: Full-time, Permanent

Additional pay:

Bonus scheme
Benefits:

Company pension Cycle to work scheme Free parking On-site parking Referral programme
Schedule:

Monday to Friday
Experience:

Management: 3 years (preferred) Automotive repair: 3 years (preferred)
Work Location: In person