Job Description

Job Advert - General Practice Administrator (Coniston Surgery)

20 hours per week | Salary - Up to 13.50 depending on experience | 12 Month role

Help us help your community.

On 1st August 2025, Morecambe Bay Primary Care Collaborative (MBPCC) - your local not-for-profit GP federation - will begin supporting the patients of Coniston for a 12-month period, while a longer-term provider is secured. The surgery is going to be open 5 days a week, with no lone working at any time. Your working hours will be between 08:00 AM -> 18:30 PM, Monday to Friday.

Job Summary

We are looking to recruit an experienced General Practice Administrator to work as part of a team providing a full administrative service.

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.

To act as the central point of contact for patients, be responsible for the distribution of information, messages and enquiries for the clinical team, liaise with multi-disciplinary team members and external agencies such as secondary care and community service providers.

Key requirements of the role:

The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

Maintain and monitor the practice appointment system Process personal, telephone and e-requests for appointments Answer incoming phone calls, transferring calls or dealing with the callers' request appropriately Signpost patients to the correct service Initiating contact with and responding to, requests from patients, team members and external agencies Code data on the clinical IT systems Photocopy documentation as required Data entry of new and temporary registrations and relevant patient information as required Input data into patients' healthcare records as necessary Direct requests for information, i.e., SAR, insurance/solicitors' letters and DVLA forms to the administrative team Manage all queries as necessary in an efficient manner Carry out system searches as requested Maintain a clean, tidy, effective working area at all times Monitor and maintain the reception area and notice boards Support all clinical staff with general tasks as requested

Confidentiality

In the performance of the duties outlined in this , the post-holder may have access to confidential information relating to patients and their carers and other healthcare workers. They may also have access to information relating to the service as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the service may only be divulged to authorised persons in accordance with MBPCC policies and procedures relating to confidentiality and the protection of personal and sensitive data

General

The post holder will:

Participate in, and help to develop, a culture that promotes equality and values diversity. The post holder must be aware of and committed to the Equality and Diversity policies of the appointing GP Federation and comply with all the requirements of these policies and actively promote Equality and Diversity issues relevant to the post. Ensure the principles of openness, transparency and candour are observed and upheld in all working practices. Have, or acquire through training provided by the organisation, the appropriate level of safeguarding and knowledge, skills and practice required for the post and be aware of and comply with the organisation's safeguarding protection policies and procedures. Ensure that any infection prevention and control issues are reported to their line manager. The post-holder will participate in any training programme implemented by MBPCC as part of this employment.
This job description is not exhaustive and may change as the post develops, but such change will not take place without consultation between the post holder and his/her manager. Job descriptions should be reviewed at least annually at the appraisal meeting.

WHEN APPLYING FOR THIS ROLE, PLEASE INCLUDE YOUR MOBILE NUMBER ON YOUR APPLICATION SO WE CAN CONTACT YOU IF NEEDED.

Person Specification

Qualifications:

Essential -

Educated to GCSE level or equivalent

Desirable -

GCSE Mathematics and English (C or above)

AMSPAR Receptionist Qualification

NVQ Level 2 in Health and Social Care

Experience:

Essential -

Experience in General Practice Administration

Experience of working with the general public

Desirable -

Experience of administrative duties within a General Practice environment

Experience of working in a healthcare setting

Skills and Knowledge:

Essential -

Excellent communication skills (written and oral)

Strong IT skills

Clear, polite telephone manner

Competent in the use of MS Office applications

Effective time management (planning and organising)

Ability to work as a team member and autonomously

Good interpersonal skills

Problem solving and analytical skills

Ability to follow policy and procedure

Desirable -

Clinical IT system user skills

Personal Qualities:

Essential -

Polite and confident

Flexible and cooperative

Motivated

Forward thinker

High levels of integrity and loyalty

Sensitive and empathetic in distressing situations

Ability to work under pressure

Other:

Flexibility to work outside of core office hours

Disclosure Barring Service (DBS) check

Job Type: Fixed term contract
Contract length: 12 months

Benefits:

Company pension Sick pay
Language:

English (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 08/09/2025
Reference ID: CMPGPAD050925