Job Description

We are looking for a talented, experienced administrator with a wide knowledge in all administrative duties, preferably within general practice. This is a key, full time position that has only become available due to our long -term Senior Administrator moving out of area. The position is varied with a high degree of admin duties, including some clinical and data report submissions. This position has the opportunity for progression in the future subject to post holder success within what is a progressive and expanding Practice.

Richmond Surgery is the lead practice for Fleet PCN (Primary Care Network). The Clinical Director is our Senior Partner and the PCN Finance Manager is our Managing Partner. We are rated Good with CQC and are high QoF achievers, with excellent NHS Choices patient feedback. We are a practice committed to staff welfare, growth and opportunities. As a practice we use EMIS Web, Docman, Patient Triage, accuRX and are keen users of other digital IT software to enhance patient access and patient long term care.

The ideal candidate should be friendly and approachable, have high work standards and ethics, a team person with a positive outlook, have strong confident IT abilities and at least 5 years in a varied administrative role. Deadlines are crucial so you should be organised and willing to go the extra mile to ensure deadlines are met. You should thoroughly enjoy a varied administrative role and be eager to learn and progress.

Full training and support will be provided, and it is anticipated the successful candidate will have a working handover period with our departing Senior Administrator.

JOB RESPONSIBILITIES

The following areas of responsibility are an indication of the role but could be subject to change as the impact of primary care network commissioning evolves. Listed below are some of the role's admin work:

Processing patient registrations and patient deductions

Reviewing and securely filing of electronic patient documents and pathology results

Medical coding, maintaining screening records, GP2GP, Out of Hours reports and summarising

Monthly data returns for enhanced services

Patient queries, emails, Proxy forms, Coroner's requests

EMIS GP Workflow and Docman tasks

Liaising with PCSE queries re patient data queries

Providing admin support to the Managing Partner and GP Partners when required

Providing support with training where needed for any new team member

Duties will vary from time to time under the direction of the Managing Partner and GP Partners and is dependent on current and evolving practice workload and staffing levels.

:

This job description is intended to provide an outline of the key tasks and responsibilities. There may be other duties required of the post-holder commensurate with the position. This description will be open to regular review and may be amended to take into account developments within the practice.

Management and Admin Support

The Administrator may also be required, at times, to support the Clinical Director and the PCN Manager with administrative duties. This will be adhoc work; the post holder will need to be able to delegate, follow up, and be able to report back to the PCN Management team in a clear and concise manner.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety

Comply at all times with the practice health and safety policies by following agreed safe working procedures and reporting incidents Comply with the Data Protection Act (1984) and the Access to Health Records Act (1990).

Equality & Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Quality

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance Work effectively with individuals in other agencies to meet patients' needs Effectively manage own time, workload and resources

Communication

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members Communicate effectively with patients and carers Recognize people's needs for alternative methods of communication and respond accordingly

Contribution to the implementation of services

The post-holder will:

Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate

Security

The security of the practice is the responsibility of all personnel. Staff must ensure that they remain vigilant at all times and report any suspicious activity immediately to their line manager. Under no circumstances are staff to share the codes for the door locks with anyone and they are to ensure that restricted areas remain effectively secured.

PERSONAL/PROFESSIONAL DEVELOPMENT

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

PROFESSIONAL CONDUCT

Professional attire must be work with identification in accordance with practice policy.

Applicants:

Please do not apply without ensuring we receive a covering letter explaining why you have applied, what you hope to achieve and what you believe you can offer us. Applicants with a covering letter accompanying their CV are likely to be prioritised.

Job Types: Full-time, Permanent

Pay: 32,000.00-34,000.00 per year

Benefits:

Company pension Employee discount On-site parking
Experience:

Varied Administrative: 5 years (required)
Location:

Hants GU52 7US (preferred)
Work Location: In person

Application deadline: 26/10/2025