Job Description

This is an exciting opportunity for a motivated, compassionate and reliable General Practice Assistant (GPA) to join our multi-disciplinary practice team.
We are a close working and dynamic team who are passionate about developing and delivering excellent quality local services to meet the needs of our patients.
Due to our practice joining a Primary Care Network, we are looking to expand our practice team by seeking to employ a General Practice Assistant (GPA) under the ARRS scheme. Our team comprises of 4 GP Partners, 4 Salaried GPs, 3 Practice Nurses, 2 HCAs and a supportive and dedicated Administrative Team.
We have a strong culture of learning and staff development and will actively support and encourage development in any areas of special interest.
Main duties of the job
This is a full time position offering an exciting opportunity to support both the clinical and administrative teams in delivering high-quality patient care. It will involve basic clinical duties and also administrative skills.
You will play a key role in improving workflow, reducing clinician workload, and enhancing patient experience. Training will be provided and we have a strong commitment to learning and development.
You will have a clinical and administrative mentor during your probation/training period and will be expected to understand the Competency Framework and all that this entails.
The role will include work on occasional Saturdays and evenings on a rota basis for Extended Access cover.
About you :

• Looking to work full time and with a desire to work as part of a supportive and enthusiastic team
• Experience working within the NHS
• Have good computer skills and offer excellent customer service.

About us :

• Forward thinking, innovative and high achieving GMS practice with a proactive approach to preventative medicine
• Patient list size of 15,300+ patients.
• We are well-equipped and use the latest technology which enables us to offer a variety of in-house services.
• Our modern pleasant building offers both free parking and disabled access.
• Consistently achieve high QOF standards
• EMIS Web and Docman 10 software
• Opportunities to develop areas of specialist interest
• Innovative appointment system
• Rated Good by CQC

About us
Our mission is to strive for the highest possible standards of quality personal care in which you are treated with dignity, respect and in strict confidence. Principles of equality and non-discrimination, regardless of race, religion, beliefs, gender or sexual orientation, are very important to all of us.
Details
Date posted
21 September 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time
Reference number
A1116-25-0004
Job locations
Lion Street
Oakengates
Telford
TF2 6AQ
Job description
Job responsibilities
JOB RESPONSIBILITIES:
Clinical Support

• Use and maintain information reporting systems and databases relevant to the position using EMIS
• Record and document vital signs (e.g. blood pressure, pulse, temperature)
• Assist with phlebotomy, ECGs and chaperoning. Provide basic treatment room duties.
• Support annual health checks and long-term condition monitoring
• Run medication safety audits in conjunction with the clinical team and highlight patients that require clinical review e.g. in response to MHRA / national patient safety alerts, the local incentive scheme, quality and outcomes framework (QOF) or local updates

Administrative Support

• Support the clinical team with medication reviews, hospital discharge letters and the Drug Monitoring system.
• Support the administrative team with clinical coding, summarising and achieving QOF targets as required

Practice Operations

• Participate in team meetings, training sessions, and service development activities
• Communicate effectively with colleagues, patients, and external agencies
• Maintain confidentiality and follow practice policies and procedures
• Participate in an annual individual performance review (appraisal)
• Able to apply confidentiality, tact and diplomacy in conducting the duties required of this role
• Manage a workload effectively and operate independently

Training & Development

• Full in-house induction and ongoing support
• The practice can support you with career development such as the NHS England General Practice Assistant Certificate Programme

There may be, on occasion, a requirement to carry out other tasks, this will be dependent upon factors such as workload and staffing levels Job description
Job responsibilities
JOB RESPONSIBILITIES:
Clinical Support

• Use and maintain information reporting systems and databases relevant to the position using EMIS
• Record and document vital signs (e.g. blood pressure, pulse, temperature)
• Assist with phlebotomy, ECGs and chaperoning. Provide basic treatment room duties.
• Support annual health checks and long-term condition monitoring
• Run medication safety audits in conjunction with the clinical team and highlight patients that require clinical review e.g. in response to MHRA / national patient safety alerts, the local incentive scheme, quality and outcomes framework (QOF) or local updates

Administrative Support

• Support the clinical team with medication reviews, hospital discharge letters and the Drug Monitoring system.
• Support the administrative team with clinical coding, summarising and achieving QOF targets as required

Practice Operations

• Participate in team meetings, training sessions, and service development activities
• Communicate effectively with colleagues, patients, and external agencies
• Maintain confidentiality and follow practice policies and procedures
• Participate in an annual individual performance review (appraisal)
• Able to apply confidentiality, tact and diplomacy in conducting the duties required of this role
• Manage a workload effectively and operate independently

Training & Development

• Full in-house induction and ongoing support
• The practice can support you with career development such as the NHS England General Practice Assistant Certificate Programme

There may be, on occasion, a requirement to carry out other tasks, this will be dependent upon factors such as workload and staffing levels
Person Specification
Experience
Essential

• Experience of working within the NHS

Desirable

• Experience of working in Primary Care
• Experience of working in a GP practice

Qualifications
Essential

• GCSEs in English and Maths
• Administrative experience and good organisational skills
• Strong communication and interpersonal skills
• Phlebotomy, ECGs and basic treatment room clinical skills
• Proficient in basic IT systems, including Microsoft Office
• Ability to manage workload and work independently under supervision
• Friendly and professional manner with patients and colleagues
• Willingness to undertake training and commit to ongoing learning is essential for this role
• Ability to communicate effectively and professionally with both patients and colleagues
• Ability to work with confidential sensitive information and understand boundaries
• Competent and confident in the use of Microsoft Office applications

Desirable

• Experience working in a general practice
• Awareness of medical terminology
• Ability to think on feet
• Knowledge of clinical coding
• Knowledge of EMIS and clinical systems
• Understanding of QOF and primary care targets
• Care Certificate or equivalent qualification
• Experience of handling data with a high level of accuracy

Knowledge and Skills
Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• EMIS user skills
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Excellent interpersonal skills
• Problem solving and analytical skills
• Ability to follow clinical policy and procedure
• Experience with clinical risk management

Person Specification
Experience
Essential

• Experience of working within the NHS

Desirable

• Experience of working in Primary Care
• Experience of working in a GP practice

Qualifications
Essential

• GCSEs in English and Maths
• Administrative experience and good organisational skills
• Strong communication and interpersonal skills
• Phlebotomy, ECGs and basic treatment room clinical skills
• Proficient in basic IT systems, including Microsoft Office
• Ability to manage workload and work independently under supervision
• Friendly and professional manner with patients and colleagues
• Willingness to undertake training and commit to ongoing learning is essential for this role
• Ability to communicate effectively and professionally with both patients and colleagues
• Ability to work with confidential sensitive information and understand boundaries
• Competent and confident in the use of Microsoft Office applications

Desirable

• Experience working in a general practice
• Awareness of medical terminology
• Ability to think on feet
• Knowledge of clinical coding
• Knowledge of EMIS and clinical systems
• Understanding of QOF and primary care targets
• Care Certificate or equivalent qualification
• Experience of handling data with a high level of accuracy

Knowledge and Skills
Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• EMIS user skills
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Excellent interpersonal skills
• Problem solving and analytical skills
• Ability to follow clinical policy and procedure
• Experience with clinical risk management

Skills Required