Job Description

Job summary

This is a relatively new role within the Practice and therefore provides an exciting opportunity for the candidate to shape it with the team, so that it benefits patients and clinicians as much as possible.

Flexibility is essential as the needs of the practices change regularly and therefore the tasks required will change. The purpose of the role is to see patients routinely but also support other clinicians in their work; this includes seeing patients requiring urgent treatment and administration tasks.

The hours are full time. Training will be provided but NHS experience in a similar role is preferred.

Main duties of the job

Working alongside trained clinicians, this is a patient facing and clinical administration role designed to reduce GP and clinical workload to free them up to complete more complex clinical tasks. It also helps the running of the practice by having routine booked appointments for phlebotomy, dressings etc.

We expect the role to evolve over time as skills are developed and the needs of the Practice change. The candidate will therefore need to be adaptable and flexible.

The candidate will work independently and part of the team. Initiative and problem solving skills essential.

Overview of our organisation

The Bridges is a large busy practice in Weymouth located across 2 sites; the main site is in the town centre and the branch site is in Littlemoor, approximately 4 miles away.

We have a range of clinical and admin staff who work as a team and support each other. We strive to provide excellent patient care for a wide demographic including high levels of deprivation.

We aim to continually improve our services and implement new systems where appropriate.

We are part of the NHS pension scheme, there is free on site parking and a cycle to work scheme.

Job description

ob Summary:

To provide and maintain a high standard of care for patients by providing assistance to the doctors and other members of the primary healthcare team.

Support the smooth running of clinics by performing the more routine administration and clinical tasks on behalf of the clinical team, freeing up their time to focus on more complex tasks.

Job Responsibilities:

Assist in and perform routine tasks related to patient care, both clinically and administratively. Such tasks may include:

Arranging appointment, referrals, tests and follow up appointments Preparing patients prior to going in to see the GP; taking a brief history and basic observations in readiness for the GP appointment. Completing clinical observations / investigations such as dipping urine, taking blood pressure, ECGs, dressings & phlebotomy Explaining treatment procedures to patients Helping GPs liaise with outside agencies e.g. speaking to the bed bureau to ask advice or arrange admission while the clinician can continue with their consultation(s) Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc Supporting with chronic disease management reviews Running health promotion clinics and completing health checks Chaperoning Coordinating the completion of QOF related work including reviewing records and recalling patients for checks Assist with minor ops Complete training necessary to expand skills depending on the needs of the practice
Other tasks including:

Maintaining and cleaning equipment Participation in administrative systems in the Practice Attend and participate in any Practice meetings when required Participate in an annual individual performance review Track and record evidence against the national competency framework Any other delegated duties appropriate to the post

Special Requirements of the Post:

An understanding, acceptance and adherence to the need for strict confidentiality. Ability to use own judgment, resourcefulness and common sense. A commitment to maintain a high professional standard of care and keep up to date with all aspects relevant to the post. A commitment to ensure all Health and Safety requirements and Infection Control measures are met and to report any problems to the Practice Manager A commitment to the effective use of Practice and NHS resources. An awareness of own limitations and experience.

Person Specification:

Qualifications

Essential

GCSE grade A to C in English, Maths and Science NVQ level 2 in Health and Social Care / Administration or other relevant subject
Desirable

Trained in basic clinical skills such as phlebotomy, wound care, ECGs

Experience

Essential

Customer/patient care skills and experience of working in a customer/patient facing environment. Competence in Microsoft Office packages (Outlook, Word, Excel).
Desirable

Experience of working in primary care Experience of taking basic clinical observations Experience of working with clinical systems e.g. SystmOne Admin experience

Skills and abilities

Essential

Ability to remain calm when dealing with difficult or distressed people / circumstances. Ability to work on own initiative and as part of a team. Able to think ahead and anticipate issues. Ability to problem solve. Ability to be assertive, but polite and patient. Excellent organisation skills required along with ability to prioritise and work to very high standards of performance. Commitment to health and safety, equal opportunities and anti-discriminatory practices in employment and service provision. Understanding of the needs for confidentiality and compliance with protocols. Able to adapt a flexible working approach. Willingness to undertake training both in house and externally.
Desirable

Awareness of infection control prevention procedures

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Job Types: Full-time, Permanent

Pay: 13.00-13.63 per hour

Benefits:

Company pension Cycle to work scheme Free parking On-site parking Sick pay
Ability to commute/relocate:

Weymouth DT4 7DW: reliably commute or plan to relocate before starting work (required)
Education:

GCSE or equivalent (required)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person