Job Description

General Sales Manager
Donnelly Group are seeking a dynamic and results-driven General Sales Manager to join our Maydown team. You will be instrumental in driving sales and profitability, while promoting a culture of exceptional customer satisfaction.
Reporting to the Site Director, the ideal candidate will have a hands-on, positive approach, with the ability to lead and motivate a dynamic established Sales team. You will be driven and passionate to achieve the agreed sales targets within the defined operating and financial guidelines. You will deliver exceptional customer service experience whilst implementing plans to optimise the full potential of the department.
About the role
Roles and responsibilities:
xc2xb7 Work effectively to achieve and sustain the optimal level and quality of sales.
xc2xb7 Develop sales opportunities to maximise opportunities for the range of products.
xc2xb7 Meet sales volumes and achieve exemplary levels of customer satisfaction.
xc2xb7 Lead, mentor and motivate the team to ensure they continuously deliver the highest level of customer satisfaction to every customer.
xc2xb7 Ensure agreed profitability targets are met through the optimisation of sales opportunities combined with appropriate control of costs and expenditure.
xc2xb7 To ensure expert and prompt advice is being provided to new and existing customers regarding the various finance and insurance products that are available with the sale of their new car.
xc2xb7 Organise departmental forecasts and reports in a clear and timely manner.
xc2xb7 Monitor department performance against budget, identify any shortfall and implement plans to improve the performance.
xc2xb7 Work with the Retailer to adhere and improve KPIs and CSI.
xc2xb7 Adhere to FCA compliance.
xc2xb7 A Health and Safety mindset.
xc2xb7 Champion the core values and culture of Donnelly Group.
xc2xb7 Ensure the dealership is always compliant with franchise standards.
The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.
What you will bring:
xc2xb7 Minimum of 2 years of sales experience with a proven track record of meeting targets.
xc2xb7 Minimum of 2 years of management, supervisory, or team leading experience.
xc2xb7 Demonstrated ability to deliver outstanding customer satisfaction.
xc2xb7 Knowledge of trade in values, costing and presenting deals is essential.
xc2xb7 Must have a proven track record in high level sales and customer satisfaction.
xc2xb7 Strong people management skills.
xc2xb7 5 GCSEs at Grade C, including Maths and English or equivalent .
xc2xb7 Full, valid driving license.
xc2xb7 Proficiency in MS Office and strong IT literacy.
xc2xb7 Excellent communication, presentation, and organisational skills.
xc2xb7 Ability to thrive under pressure and work independently or collaboratively.
xc2xb7 Target-driven with a positive and confident approach.
xc2xb7 Proactively drive continuous improvements to processes to ensure an exceptional level of customer service is always delivered.
xc2xb7 Experience with Kerridge or other CRM systems (desirable).
This is an exciting opportunity to join a thriving department and combined with your skills and experience and our support and development opportunities, you'll have everything you need to drive your career forward.
What we offer:
We believe in looking after our team, and we offer a comprehensive package, including:
A competitive salary and performance-related bonus, OTE C.xc2xa360k
Contributory pension and life assurance scheme.
Excellent training opportunities for ongoing career development.
A fantastic company health and wellbeing package, including Kingsbridge Hospital Diamond Club membership.
30 days of annual leave, increasing with long service.
PERKs discount card.
Cycle to work scheme.
Donnelly Group is an equal opportunities employer.
The company reserves the right to expand the short-listing criteria to facilitate the short-listing process. We regularly review applications and reserve the right to close this advert early if we identify suitable candidates.
About the company
As Northern Ireland's largest family-owned motor retailer, the Donnelly Group offers customers the best deals on a huge selection of new cars, used cars, and commercial vehicles. Built on customer service over 70 years ago, the Donnelly Group prides itself on the quality of service provided to every customer throughout the process of matching them to a vehicle that suits their needs, requirements, and budget. With nine locations across Northern Ireland in Ballymena, Bangor, Belfast, Derry/Londonderry, Dungannon, Dungannon M1, Eglinton, Enniskillen, Mallusk, and Maydown Derry/Londonderry, motorists are never far away from a Donnelly Group showroom.
Required Criteria

• Minimum of 2 years of sales experience with a proven track record of meeting targets.
• Minimum of 2 years of management, supervisory, or team leading experience.
• Demonstrated ability to deliver outstanding customer satisfaction.
• Knowledge of trade in values, costing and presenting deals is essential.
• Must have a proven track record in high level sales and customer satisfaction.
• Strong people management skills.
• Full, valid driving license.
• Target-driven with a positive and confident approach.

• Establishing Rapport With Clients
• Exceptional Customer Service Skills
• Negotiating Skills/Closing techniques
• Time Management/Organisational skills
• Upselling