Job Description

The purpose of this post is to provide day to day support to the Multi-omic Medicine Service Operations Leads, driving progress with HR and IT requests and ensuring timely resolution. They will provide administrative support to the Operations Leads; minuting meetings, monitoring and responding to service delivery emails, as well as taking a lead role in the administration of all projects to monitor progress, complete actions and support their conclusion to target timelines. Their workload will be largely directed by the Multi-omic Medicine Operations Leads and they will be required to escalate to the Operations Leads as appropriate.



Key Relationships



The Service Support Manager will be expected to work closely with the Operations Leads for the Mutli-omic Medicine team. The Service Support Manager will also foster key working relationships with the following:



Technical and Clinical Scientist teams within The Multi-omic Medicine Service of the South East GLH based at KCH



Operations Leads for other genomics services within the South East GLH



Administrative and Managerial staff



Multi-omic Medicine Service Delivery Manager



Genomics Quality Lead



Synnovis IT team



Synnovis Recruitment team



Synnovis Finance team



The Synnovis Mult-omic Medicine Service is based at King's College Hospital and provides a range of genomic tests for both rare diseases and cancer.

The purpose of this job will be to:

Raise, monitor and chase the progress of IT tickets



Attend relevant meetings and drop in sessions with IT teams



Monitor and support the progression of Recruitment processes



Support monthly Service review for the Multi-omic Medicine team



Attend operational and governance meetings to ensure awareness of general goings on across Genomics and deputise for Operational Leads as required



Attend Operations meetings for the Multi-omic Medicine team to keep abreast of service as well as taking minutes and reviewing actions



Help to support Operations Lead diary management i.e. arranging meetings with other members of Synnovis and booking meeting rooms as needed



Deputise for the Operations Leads where necessary and where appropriate for their role



Take a lead role in the administration of ongoing and new projects



Coordination of samples being sent to other laboratories and supporting with the tracking of reports returned, highlighting concerns such as TAT delays and formatting issues to Ops Leads



Answers operational email queries within area of expertise or forward on queries to Operational Leads and other team members as appropriate



Support with quality management for the Multi-omic Medicine team including monitoring or auditing



Your development and learning



You will have a suite of learning opportunities available through The ACCE competencies programme, the Scientific Learning and Development Fund and the Synnovis Academy through which you can receive funding / support for advanced qualifications.



Through our Innovation Accelerator Fund, you can apply for finance to get that new innovative scientific project off the ground, and participate with the wider scientific community through symposiums, conferences and other peer group meetings



At Synnovis, we are currently shaping the future of pathology services by creating a world-leading Hub and Spoke pathology network with our NHS partners. A large part of this modernisation will involve moving 70% of our services to a purpose built, state of the art Hub laboratory in the heart of London. For now, the job you are applying for will be based at one of our hospital sites however, from 1 April 2024 our people and services will start to move to our Hub laboratory in Blackfriars, Southwark, SE1, with some work remaining in refurbished essential services laboratories across our hospital network, focusing on the rapid turnover of urgent tests. Please do ask your recruiting manager if you wish to find out more.



This job will be based on-site at King's College Hospital.

The main responsibilities of this job will include the following:



Monitor and chase the progress of IT tickets



Keep track of open IT tickets within dept, checking in with colleagues as needed to ensure progress



Provide updates on open tickets to Operations Leads on a regular basis and raise any concerns around progression / resolution



Raise IT tickets on behalf of Operations Leads as needed, regularly chase and keep Operations Leads updated on progress



Assist with the onboarding of new staff, such as assisting with ordering equipment and facilitating relevant PC/software logins



Attend relevant meetings and drop in sessions with IT teams



Monitor and support the progression of Recruitment processes



Prepare and check VAFs and send to Operations Leads for review

Track and support recruitment processes for new starters (internal and external) as required as well as organising all employee onboarding and IT access ahead of their start date.



Update SDM on start dates/progress of actions

Monitor staff on Clarity and renew contracts or log new vacancies as required



Support with the resolution of issues with Clarity or timesheet submission and flag any outstanding Clarity approvals to Operations Leads



Complete monthly Service review for the Multi-omic Medicine team



Complete RAG reports and Lab highlight report for review by Operations Leads



Monitor service output, flagging the presence of any backlog



Monitor the effectiveness of any quality improvement measures taken to support service delivery



Support preparation of information for feedback to Service Delivery Managers, GLH Operational Managers and NHSE



Support Operations Leads with the implementation of service improvement plans and attend SIP meeting



Attend operational and governance meetings to ensure awareness of general goings on across Genomics and deputise for Operational Leads as required



Attend Operations meetings for the Multi-omic Medicine team to keep abreast of service as well as taking minutes and reviewing actions

Help to support Operations Lead diary management i.e. arranging meetings with other members of Synnovis and booking meeting rooms as needed



Deputise for the Operations Leads where necessary and where appropriate for their role

Take a lead role in the administration of ongoing and new projects



Tracking completion against key timelines



Minuting meetings



Completing actions appropriate to role



Attending meetings



Liaising with other stakeholders and departments involved



Coordination of samples being sent to other laboratories and supporting with the tracking of reports returned, highlighting concerns such as TAT delays and formatting issues to Ops Leads



Answers operational email queries within area of expertise or forward on queries to Operational Leads and other team members as appropriate



Support with quality management for the Multi-omic Medicine team including monitoring or auditing;



Review dates of documents and competencies up for renewal to highlight those nearing deadlines to the scientist and technical teams for completion



GenQA cases including timely report submission and logging any errors and updates to testing or reporting in response to lab results



The completion and timely resolution of errors, track trends and work with the Operations Leads to reduce error rate. Support to ensure appropriate preventive action has been taken and provide feedback to colleagues/at relevant meetings



Any relevant audits required as part of backlog monitoring or future service planning



Synnovis is a pathology partnership between SYNLAB UK and Ireland, and the NHS, including sites, Guy's & St Thomas' NHS Foundation Trust and King's College Hospital NHS Foundation Trust, to deliver and transform pathology services across South East London.



The partnership provides services to 1.7 million people living in South East London, as well as to hundreds of thousands of patients from outside the region who use local healthcare services.



The partnership provides diagnostics, testing and digital pathology for hospital trusts, GP services and other healthcare providers.

King's College Hospital Foundation Trust is one of the UK's leading NHS Foundation Trusts in specialist teaching. King's has various divisions including Neurosciences, Haematology, Cancer and Cardiovascular sciences, where there are unlimited opportunities to develop and perfect your career.



Over the last 170 years, King's has delivered nothing but world class service to all its patients from deprived communities as well as some of the wealthiest in London.